Guest Relations Executive

The Leela Gandhinagar; Gandhinagar; On-site; INR 250,000 - 420,000; Full time

Job summary

The Leela Gandhinagar invites applications for a Guest Relations Executive to enhance guest experience through personalized service, proactive problem solving, and timely information delivery.

In this role you will welcome guests, assist with check-in and check-out, address inquiries, advise on hotel services and local attractions, maintain a polished demeanor, and collaborate with front desk, housekeeping, and concierge teams to ensure seamless stays.

Qualifications

• Bachelor's degree in Hotel Management.
• Experience in guest relations or customer service is a plus.
• Strong communication and interpersonal abilities.

Responsibilities

• Welcome guests and assist with check-in and check-out.
• Address guest inquiries and resolve issues promptly.
• Provide information about hotel services, local attractions, and events.
• Maintain a positive and professional demeanor at all times.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

Communication skills

Interpersonal skills

Problem-solving

Fast-paced environment

MS Office

Hotel management software

Customer service experience

Education

Bachelor's degree in Hotel Management

Tools

Hotel management software

MS Office Suite

Job description

The Guest Relations Executive plays a crucial role in enhancing the guest experience by providing personalized service and addressing any inquiries or concerns. This position requires a proactive approach to ensure guest satisfaction and loyalty.

Responsibilities

• Welcome guests upon arrival and assist with check-in and check-out procedures.
• Address guest inquiries and resolve any issues promptly and efficiently.
• Provide information about hotel services, local attractions, and events.
• Maintain a positive and professional demeanor at all times.
• Collaborate with other departments to ensure seamless guest experiences.

Qualifications

Bachelor's degree in Hotel Management

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office Suite and hotel management software.
• Previous experience in a guest relations or customer service role is a plus.