Guest Relation Executive

goSTOPS; Bengaluru; In loco; INR 250.000 - 380.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complimentary accommodation

Meals provided by company

Provident Fund (PF)

ESIC

Performance-linked incentives up to 35

Descrizione del lavoro

goSTOPS Bengaluru is seeking a Guest Relations Executive to ensure an exceptional guest experience across our hostel properties. Based in Bengaluru, you will welcome guests, handle check-ins, manage inquiries, and support daily operations to maintain a vibrant, guest-centric atmosphere.

Preferred candidates are final-year or graduate in Hotel Management, with at least 6 months of hospitality training. Willingness to travel to other PAN India locations and collaborate with multiple teams is

Competenze

• At least 6 months of industrial training or hospitality experience.
• Pleasant personality with excellent verbal and written communication.
• Final-year student or graduate from a Hotel Management program preferred.
• Willingness to travel to other properties across India.

Mansioni

• Greet and welcome guests with a pleasant demeanor and provide excellent service.
• Manage check-ins/check-outs and complete required documentation.
• Handle phone calls, messages and inquiries, route to proper departments.
• Maintain files and create spreadsheets for reporting and operations.
• Assist in inventory checks and procurement of monthly supplies; step in as property in-charge when needed.
• Support food and beverage service to guests.
• Assist in basic bookkeeping tasks such as issuing invoices and checks.
• Be willing to travel to other PAN India locations when required.

Conoscenze

Communication skills

Hospitality experience

Formazione

Hotel Management program (final-year student or graduate)

Descrizione del lavoro

Role & responsibilities

Job Title: Guest Relations Executive

Location: Bengaluru - HSR, Gandhi Nagar, Jayanagar

We are looking for a Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities

• Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
• Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
• Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
• Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
• Property Management Support: Conduct inventory checks and maintain records. Assist in the procurement of monthly supplies. Step in as the property in-charge during the absence of the property manager.
• Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction.
• Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
• Cross-Location Travel: Be willing to travel to other properties in South and West India when required.

Qualifications/Knowledge/Experience

• A minimum of 6 months of industrial training or relevant experience in hospitality.
• A pleasant personality and excellent verbal and written communication skills.
• Final-year student or graduate from a Hotel Management program is preferred.
• Flexibility and enthusiasm for traveling across our properties.

What We Offer

• Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
• Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
• Additional Perks: Complimentary accommodation and meals provided by the company.
• The opportunity to work at multiple PAN India locations with a focus on North regions.