Guest Relations Executive

goSTOPS Hospitality; India; Remote; INR 223,200 - 334,800; Full time

Job summary

A fast-growing backpacker hostel brand in India is seeking a Front Office Associate to manage guest services and operations. Responsibilities include answering calls, organizing records, assisting with food service, and handling invoices. Candidates should have 5 months to 1.5 years of experience in front office roles and a hospitality degree is preferred. The role requires willingness to travel across India.

Qualifications

• Minimum 5 months to 1.5 years of experience in front office operations.
• Comfortable to travel all over India.

Responsibilities

• Answer the phone, take messages, and redirect calls when necessary.
• Organize and maintain files and records.
• Create and maintain updated documents and spreadsheets.
• Organize bookkeeping and issue invoices/checks.
• Perform inventory checks as needed.
• Assist in service of food and beverage.
• Responsible for the property in the absence of the property manager.
• Ordering of monthly supplies.

Skills

Communication skills

Organizational skills

Customer service orientation

Education

Hospitality management degree

Job description

goSTOPS is India’s fastest-growing backpacker hostel brand, co-founded by Pallavi Agarwal and Pankaj

Parwanda in 2014. The company today has a geographical footprint at some of the major tourist spots

in the country such as Agra, Alleppey, Amritsar, Bir, New Delhi, Fort Kochi, Goa, Jaipur, Leh,

Varanasi. goSTOPS has hosted more than 500,000 travellers across its 32 locations pan India and is

expanding its footprints and targeting to be present in 50 locations by March 2022 and in 150

locations by March 2023. The audience is typically between 18 and 30 years old and comprises a cross-section of solo

travellers, group travellers, backpackers, digital nomads, and individuals seeking

interesting stay or work from hostel options. It is a full-stack operator brand that leases and transforms

budget hotels and operates them as backpacker hostels. goSTOPS aim is to focus on the cultural

revolution catering to the Gen-Z and create an accommodation brand they can call their own.

• Answer the phone, take messages, and redirect calls to appropriate departments when necessary.
• Organize and maintain files and records; update when necessary.
• Create and maintain updated documents and spreadsheets.
• Organize bookkeeping and issue invoices/checks.
• Perform inventory checks as and when needed.
• Assist in service of food and beverage.
• Responsible for the property in the absence of the property manager.
• Ordering of monthly supplies.

Qualifications / Knowledge / Experience

• Minimum 05 months to 1.5 year of experience in front office operations.
• Preferably having a Hospitality management degree.
• Should be comfortable to travel all over India.