Guest Relation Executive

goSTOPS; Panaji; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary + benefits

Incentives up to 35% of gross salary

Accommodation and meals provided

Pan-India locations focus in North”

Job summary

goSTOPS is hiring a Guest Relations Executive in Goa (Vagator, Panjim, Baga) to ensure a warm, welcoming stay for guests across our properties. The role involves front desk duties, guest services, and coordination with multiple teams to maintain a vibrant hostel atmosphere.

Ideal candidates have at least 6 months of hospitality exposure, strong communication skills, and a willingness to travel across our PAN India locations. Accommodation and meals are provided by the company.

Qualifications

• 6 months of industrial training or relevant hospitality experience.
• Excellent verbal and written communication skills.
• Final-year student or graduate from Hotel Management program preferred.
• Willingness to travel across properties.

Responsibilities

• Greet guests warmly and provide excellent customer service.
• Manage front desk check-ins/check-outs and documentation.
• Answer calls, messages and inquiries; route to relevant departments.
• Maintain files, records and reports; assist with spreadsheets.
• Support inventory checks and procurement; act as property-in-charge when needed.
• Assist in food and beverage service to guests.
• Assist in basic bookkeeping tasks; issue invoices and checks.
• Willing to travel to other properties across South and West India.

Skills

Hospitality experience

Communication skills

Adaptability

Education

Hotel Management

Job description

Role & responsibilities

Job Title: Guest Relations Executive

Location: Goa - Vagator, Panjim, Baga

We are looking for a Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities

• Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
• Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
• Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
• Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
• Property Management Support: Conduct inventory checks and maintain records. Assist in the procurement of monthly supplies. Step in as the property in-charge during the absence of the property manager.
• Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction.
• Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
• Cross-Location Travel: Be willing to travel to other properties in South and West India when required.

Qualifications/Knowledge/Experience

• A minimum of 6 months of industrial training or relevant experience in hospitality.
• A pleasant personality and excellent verbal and written communication skills.
• Final-year student or graduate from a Hotel Management program is preferred.
• Flexibility and enthusiasm for traveling across our properties.

What We Offer

• Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
• Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
• Additional Perks: Complimentary accommodation and meals provided by the company.
• The opportunity to work at multiple PAN India locations with a focus on North regions.