Guest Relation Executive

goSTOPS; Gurugram District; Vor Ort; INR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Compensation + benefits (PLI, Providen

Performance incentives up to 35% of GM

Complimentary accommodation and meals

Zusammenfassung

goSTOPS, India's fastest-growing backpacker hostel brand, seeks a Guest Relations Executive to deliver exceptional guest experiences at our North India properties.

You will greet guests, manage check-ins/outs, handle inquiries, and support F&B and administrative tasks. Willingness to travel to other PAN India locations across South and West India as needed.

Qualifikationen

• Minimum 6 months of hospitality training or experience.
• Excellent verbal and written communication skills.
• Final-year student or graduate from a Hotel Management program is preferred.
• Flexibility and enthusiasm for traveling across our properties.

Aufgaben

• Greet guests and provide excellent customer service throughout their stay.
• Manage check-ins and check-outs and complete necessary documentation.
• Handle phone calls, messages, and inquiries, routing to relevant departments.
• Maintain and organize files, records, and documents; create and manage spreadsheets for reporting.
• Assist in inventory checks and procurement of monthly supplies; stand in as property in-charge when manager is absent.
• Support food and beverage service to ensure guest satisfaction.
• Issue invoices and assist in basic bookkeeping tasks.
• Be willing to travel to other properties in South and West India when required.

Kenntnisse

Hospitality experience

Verbal & written communication

Travel flexibility

Ausbildung

Hotel Management degree or student

Jobbeschreibung

Role & responsibilities

Job Title: Guest Relations Executive

Location: Gurgaon - Sector 50

We are looking for a Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities

• Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
• Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
• Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
• Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
• Property Management Support: Conduct inventory checks and maintain records. Assist in the procurement of monthly supplies. Step in as the property in-charge during the absence of the property manager.
• Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction.
• Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
• Cross-Location Travel: Be willing to travel to other properties in South and West India when required.

Qualifications/Knowledge/Experience

• A minimum of 6 months of industrial training or relevant experience in hospitality.
• A pleasant personality and excellent verbal and written communication skills.
• Final-year student or graduate from a Hotel Management program is preferred.
• Flexibility and enthusiasm for traveling across our properties.

What We Offer

• Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
• Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
• Additional Perks: Complimentary accommodation and meals provided by the company.
• The opportunity to work at multiple PAN India locations with a focus on North regions.