Guest Relation Executive

goSTOPS; Indor; In loco; INR 300.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complimentary accommodation

Meals provided

Descrizione del lavoro

goSTOPS is seeking a Guest Relations Executive for our Indore property. You will ensure a warm, welcoming guest experience, manage front desk tasks, and coordinate with various departments to meet guest needs.

The role requires 6 months of hospitality exposure and strong communication skills; final-year students or graduates in Hotel Management are preferred. You may travel to other PAN India locations as needed.

Competenze

• 6 months of industrial training or relevant hospitality experience.
• Excellent verbal and written communication skills.
• Final-year student or graduate in Hotel Management preferred.
• Willingness to travel across properties.

Mansioni

• Greet and welcome guests; provide excellent customer service.
• Manage check-ins and check-outs with proper documentation.

Conoscenze

Customer service

Verbal communication

Written communication

Flexibility

Travel readiness

Hospitality mindset

Formazione

Hotel Management degree

Descrizione del lavoro

Role & responsibilities

Job Title: Guest Relations Executive

Location: Madhya Pradesh - Indore

We are looking for a Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities

• Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
• Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
• Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
• Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
• Property Management Support: Conduct inventory checks and maintain records. Assist in the procurement of monthly supplies. Step in as the property in-charge during the absence of the property manager.
• Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction.
• Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
• Cross-Location Travel: Be willing to travel to other properties in South and West India when required.

Qualifications/Knowledge/Experience

• A minimum of 6 months of industrial training or relevant experience in hospitality.
• A pleasant personality and excellent verbal and written communication skills.
• Final-year student or graduate from a Hotel Management program is preferred.
• Flexibility and enthusiasm for traveling across our properties.

What We Offer

• Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
• Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
• Additional Perks: Complimentary accommodation and meals provided by the company.
• The opportunity to work at multiple PAN India locations with a focus on North regions.

If you are passionate about hospitality, have a positive attitude, and love meeting new people, we encourage you to apply for this exciting opportunity. Be part of our team and help us continue to provide unique and unforgettable experiences for our guests