Guest Relations Executive

goSTOPS Hospitality; India; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading backpacker hostel brand in India is seeking an experienced front office staff member. The role involves answering calls, organizing records, managing bookkeeping, and assisting in food service. The ideal candidate has at least 1.5 years of experience in front office operations and a degree in hospitality management. Willingness to travel across India is a must. This position offers a unique opportunity to be part of a growing brand focused on the youth community.

Qualifications

• Minimum 1.5 years of experience in front office operations.
• Should be comfortable to travel all over India.

Responsibilities

• Answer the phone, take messages, and redirect calls.
• Organize and maintain files and records.
• Create and maintain updated documents and spreadsheets.
• Organize bookkeeping and issue invoices/checks.
• Perform inventory checks when needed.
• Assist in service of food and beverage.
• Responsible for the property in the absence of the property manager.
• Order monthly supplies.

Skills

Front office operations

Customer service

Bookkeeping

Education

Hospitality management degree

Job description

goSTOPS is India’s fastest-growing backpacker hostel brand, co-founded by Pallavi Agarwal and Pankaj Parwanda in 2014.

The company today has a geographical footprint at some of the major tourist spots in the country such as Agra, Alleppey, Amritsar, Bir, New Delhi, Fort Kochi, Goa, Jaipur, Leh, Varanasi.

goSTOPS has hosted more than 500,000 travellers across its 32 locations pan India and is expanding its footprints and targeting to be present in 50 locations by March 2022 and in 150 locations by March 2023.

The audience is typically between 18 and 30 years old and comprises a cross-section of solo travellers, group travellers, backpackers, digital nomads, and individuals seeking interesting stay or work from hostel options.

It is a full-stack operator brand that leases and transforms budget hotels and operates them as backpacker hostels.

goSTOPS aim is to focus on the cultural revolution catering to the Gen‑Z and create an accommodation brand they can call their own.

• Answer the phone, take messages, and redirect calls to appropriate departments when necessary.
• Organize and maintain files and records; update when necessary.
• Create and maintain updated documents and spreadsheets.
• Organize bookkeeping and issue invoices/checks.
• Perform inventory checks as and when needed.
• Assist in service of food and beverage.
• Responsible for the property in the absence of the property manager.
• Ordering of monthly supplies.

Qualifications/Knowledge/Experience

• Minimum 1.5 year of experience in front office operations.
• Preferably having a Hospitality management degree.
• Should be comfortable to travel all over India.