Guest Relations Executive

The Leela Gandhinagar; Gandhinagar; On-site; INR 300,000 - 450,000; Full time

Job summary

The Leela Gandhinagar welcomes applications for a Guest Relations Executive to elevate guest experiences through personalized service, smooth check-in/check-out, and proactive issue resolution.

Ideal candidates hold a Bachelor’s degree in Hotel Management with strong communication and computer skills; prior guest relations or customer service is a plus; you will collaborate across departments to ensure memorable stays.

Qualifications

• Bachelor's degree in Hotel Management is required.
• Excellent communication and interpersonal skills are essential.
• Ability to solve problems and handle guest inquiries effectively.
• Proficiency in MS Office and hotel software is preferred.

Responsibilities

• Welcome guests upon arrival and assist with check-in and check-out procedures.
• Address guest inquiries and resolve any issues promptly and efficiently.
• Provide information about hotel services, local attractions, and events.
• Maintain a positive and professional demeanor at all times.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

Excellent communication

Interpersonal skills

Problem solving

Fast-paced environment

MS Office

Education

Bachelor's degree in Hotel Management

Tools

Hotel management software

Job description

The Guest Relations Executive plays a crucial role in enhancing the guest experience by providing personalized service and addressing any inquiries or concerns. This position requires a proactive approach to ensure guest satisfaction and loyalty.

Responsibilities

• Welcome guests upon arrival and assist with check-in and check-out procedures.
• Address guest inquiries and resolve any issues promptly and efficiently.
• Provide information about hotel services, local attractions, and events.
• Maintain a positive and professional demeanor at all times.
• Collaborate with other departments to ensure seamless guest experiences.

Qualifications

Bachelor's degree in Hotel Management

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office Suite and hotel management software.
• Previous experience in a guest relations or customer service role is a plus.