Guest Relation Executive

IMPRESARIO handmade restaurants; Mumbai; On-site; INR 250,000 - 360,000; Full time

Job summary

IMPRESARIO handmade restaurants in Mumbai is seeking a Guest Relations Executive to ensure a seamless guest experience from entry to exit, handle queries, and coordinate with service, kitchen and bar teams.

The role requires exceptional communication, a confident, well-groomed presence, and 0–2 years of hospitality experience, with opportunities to grow within a vibrant hospitality group.

Qualifications

• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Minimum 0 - 2 years of experience in guest relations or hospitality.

Responsibilities

• Ensure a seamless guest experience from entry to exit.
• Build relationships with regular guests and ensure personalized service.
• Handle guest feedback and coordinate with service, kitchen, and bar teams.
• Maintain reservation logs and guest database.
• Assist with promotions, events, and special activations.
• Ensure guest areas and reception desks are well-maintained.

Skills

Exceptional communication

Conflict resolution

Well-groomed appearance

0-2 years experience

Job description

Guest Relations Executive (GRE)

Department: Operations Service

Reports to: Restaurant Manager

Job Summary: Responsible for managing guest experience, handling queries, resolving complaints, and ensuring the overall satisfaction of all guests.

Key Responsibilities

• Ensure a seamless guest experience from entry to exit.
• Build relationships with regular guests and ensure personalized service.
• Handle guest feedback and coordinate with service, kitchen, and bar teams.
• Maintain reservation logs and guest database.
• Assist with promotions, events, and special activations.
• Ensure guest areas and reception desks are well-maintained.

Skills & Requirements

• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Well-groomed and confident personality.
• Minimum 0 - 2 years of experience in guest relations or hospitality.