Guest Relations Executive

Hilton; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Job summary

Hilton in Maharashtra, India seeks a Guest Relations Executive to be the primary contact for guests throughout their stay, delivering personalized service and building lasting relationships.

You will handle inquiries, arrange dining and transport, and coordinate VIP services, with opportunities to work across departments to ensure flawless guest experiences and loyalty. A guest-centric mindset and fluency in English are essential, with flexibility for varied shifts including nights and weekends.

Qualifications

• Experience in guest relations, front office, concierge, or executive floor service, preferably in luxury hospitality.
• Excellent communication and interpersonal abilities with a guest-centric approach.
• Skilled in handling VIP guests and resolving issues proactively.

Responsibilities

• Welcome guests and be the main point of contact during their stay, ensuring personalized service.
• Proactively check in with guests to ensure satisfaction and arrange dining, transport, and room preferences.
• Deliver tailored service to VIPs and coordinate special occasions and amenities.
• Resolve guest concerns professionally and collaborate with departments to fulfill needs promptly.
• Communicate guest preferences to relevant teams and maintain guest profiles and reports.

Skills

Guest relations

Communication

VIP guest handling

Front desk concierge

Hotel PMS familiarity

Tools

Hotel PMS

Job description

Guest Relations Executive

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You will be the primary point of contact for guests during their stay, ensuring that they receive personalized attention and support. Your role will be key in building relationships with guests, enhancing their stay, and ensuring guest loyalty.

Responsibilities

• Guest Interaction & Relationship Building: Welcome guests and serve as their main point of contact throughout their stay. Handle inquiries, special requests, and provide personalized service.
• Service Excellence: Proactively check in with guests to ensure satisfaction. Arrange dining, transport, and room preferences to enhance the guest experience.
• VIP Services: Deliver tailored service to VIPs and high-profile guests. Coordinate special occasions and personalized amenities.
• Problem Solving: Resolve guest concerns professionally and efficiently. Collaborate with departments to fulfill guest needs promptly.
• Cross-Departmental Coordination: Communicate guest preferences to relevant teams. Ensure smooth service delivery across all touchpoints.
• Guest Feedback & Reporting: Collect and report guest feedback to improve service. Maintain updated guest profiles and prepare daily interaction reports.

Qualifications

In addition, this role requires the following minimum qualifications:

• Previous experience in guest relations, front office, concierge, or executive floor service, preferably in a luxury hospitality setting.
• Excellent communication and interpersonal abilities with a guest‑centric approach.
• Skilled in handling VIP guests and resolving issues professionally and proactively.
• Familiarity with hotel PMS and luxury service standards.
• Fluent in English; additional languages are a plus.
• Available to work varied shifts, including nights, weekends, and holidays.
• Positive, proactive, and committed to delivering exceptional guest experiences.

We also value passion for hospitality, integrity, leadership, teamwork, ownership, and a focus on the present moment to drive results.