GUEST RELATION OFFICER

Oxygenonline; Thrissur; On-site; INR 250,000 - 400,000; Full time

Job summary

A customer service company in Thrissur is seeking candidates to ensure a warm and personalized welcome to customers. Responsibilities include providing guidance, collecting feedback, and addressing basic queries. Ideal candidates should have at least a 12th standard education or diploma, with a preference for graduates in Hospitality or Customer Service. Experience in a customer-facing role is an advantage, contributing to a professional brand image.

Qualifications

• Minimum qualification: Plus Two (12th Standard) or Diploma.
• Graduate degree in Hospitality, Customer Service, or related field preferred.
• Prior experience in customer-facing or hospitality roles will be an added advantage.

Responsibilities

• Ensure a warm, professional, and personalized welcome to every customer visiting the branch.
• Provide guidance and support to customers, ensuring a smooth and pleasant experience throughout their visit.
• Collect and document customer feedback to help improve service quality and customer satisfaction.
• Maintain a courteous and approachable attitude while resolving basic customer queries or directing them to the concerned department.
• Uphold company service standards, ensuring a positive brand image at all times.

Skills

Customer service

Communication

Hospitality

Education

Plus Two (12th Standard) or Diploma

Graduate degree in Hospitality, Customer Service, or related field

Job description

Responsibilities

• Ensure a warm, professional, and personalized welcome to every customer visiting the branch.
• Provide guidance and support to customers, ensuring a smooth and pleasant experience throughout their visit.
• Collect and document customer feedback to help improve service quality and customer satisfaction.
• Maintain a courteous and approachable attitude while resolving basic customer queries or directing them to the concerned department.
• Uphold company service standards, ensuring a positive brand image at all times.

Location CHALAKKUDY

State Kerala

Country INDIA

Educational Qualification

• Minimum qualification: Plus Two (12th Standard) or Diploma.
• Graduate degree in Hospitality, Customer Service, or related field preferred.
• Prior experience in customer-facing or hospitality roles will be an added advantage.