CUSTOMER RELATIONSHIP EXECUTIVE

Oxygenonline; Kollam; On-site; INR 180,000 - 240,000; Full time

Job summary

A customer service organization in Kollam is seeking a Customer Service Executive to manage inbound and outbound calls, provide information about products and services, and ensure customer satisfaction. Successful candidates should have a minimum of Plus Two / Diploma / Bachelor’s Degree along with certifications in Customer Relationship Management or related fields as an advantage. This role involves coordinating with internal teams for timely updates and supporting feedback campaigns.

Qualifications

• Minimum qualification: Plus Two / Diploma / Bachelor’s Degree in any discipline.
• Additional certification in Customer Relationship Management / Call Handling / Communication Skills will be an advantage.
• Experience in handling customer queries and coordinating with internal teams is a plus.

Responsibilities

• Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status.
• Provide accurate information about products, services, offers, and branch locations.
• Log all customer interactions and follow up on open cases until resolution.
• Ensure every customer query or concern is addressed within defined turnaround times (TAT).
• Coordinate with internal teams to ensure timely updates and support.
• Maintain customer satisfaction by delivering prompt, courteous, and professional assistance.
• Identify recurring issues and elevate them for permanent resolution.
• Support campaigns for feedback collection and service reminders.

Skills

Customer service

Communication skills

CRM knowledge

Multitasking

Education

Plus Two / Diploma / Bachelor’s Degree in any discipline

CRM / Call Handling Certification

Job description

Responsibilities

• Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status.
• Provide accurate information about products, services, offers, and branch locations.
• Log all customer interactions and follow up on open cases until resolution.
• Ensure every customer query or concern is addressed within defined turnaround times (TAT).
• Coordinate with internal teams such as service, logistics, and branch operations to ensure timely updates and support.
• Maintain customer satisfaction by delivering prompt, courteous, and professional assistance.
• Identify recurring issues and elevate them to respective departments for permanent resolution.
• Support campaigns for feedback collection, warranty plans (O2 Protection), and service reminders.

Location: KOTTARAKKARA

State: Kerala

Country: INDIA

Qualifications

• Minimum qualification: Plus Two / Diploma / Bachelor’s Degree in any discipline.
• Additional certification in Customer Relationship Management / Call Handling / Communication Skills will be an advantage.