CUSTOMER RELATIONSHIP EXECUTIVE

Oxygenonline; Kottayam; On-site; INR 200,000 - 300,000; Full time

Job summary

Oxygenonline is seeking a customer service representative in Kottayam, Kerala. The role involves handling customer calls regarding product inquiries and complaints, and providing accurate information about services and locations.

The ideal candidate must have at least a Plus Two qualification or equivalent, with additional training in communication skills being a plus. The position emphasizes customer satisfaction and timely support.

Qualifications

• Minimum qualification of Plus Two, Diploma, or Bachelor's Degree in any discipline.
• Certification in Customer Relationship Management or Communication will be advantageous.

Responsibilities

• Handle inbound and outbound customer calls related to inquiries and complaints.
• Provide accurate information about products, services, and branch locations.
• Log customer interactions and follow up on cases until resolution.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Plus Two / Diploma / Bachelor's Degree in any discipline

Job description

Responsibilities

• Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status.
• Provide accurate information about products, services, offers, and branch locations.
• Log all customer interactions and follow up on open cases until resolution.
• Ensure every customer query or concern is addressed within defined turnaround times (TAT).
• Coordinate with internal teams such as service, logistics, and branch operations to ensure timely updates and support.
• Maintain customer satisfaction by delivering prompt, courteous, and professional assistance.
• Identify recurring issues and elevate them to the respective departments for permanent resolution.
• Support campaigns for feedback collection, warranty plans (O2 Protection), and service reminders.

Location

Location: NAGAMPADAM
State: Kerala
Country: India

Educational Qualification

• Minimum qualification: Plus Two / Diploma / Bachelor's Degree in any discipline.
• Additional certification in Customer Relationship Management / Call Handling / Communication Skills will be an advantage.