GUEST RELATION OFFICER

Oxygenonline; Kottayam; On-site; INR 150,000 - 190,000; Full time

Job summary

Oxygenonline in Changanassery, Kerala invites applications for a customer service role at our branch. You will greet customers warmly, guide them through their visit, and resolve basic queries while maintaining a professional and courteous attitude.

A Plus Two or Diploma is the minimum qualification, with a graduate degree preferred. Prior hospitality or customer-facing experience is an advantage. This on-site role emphasizes service standards and creating a positive brand impression.

Qualifications

• Minimum qualification is Plus Two (12th Standard) or Diploma.
• Graduate degree in Hospitality, Customer Service, or related field preferred.
• Prior experience in customer-facing or hospitality roles will be an added advantage.

Responsibilities

• Ensure a warm, professional, and personalized welcome to every customer visiting the branch.
• Provide guidance and support to customers, ensuring a smooth and pleasant experience throughout their visit.
• Collect and document customer feedback to help improve service quality and customer satisfaction.
• Maintain a courteous and approachable attitude while resolving basic customer queries or directing them to the concerned department.
• Uphold company service standards, ensuring a positive brand image at all times.

Skills

Customer service

Communication skills

Hospitality mindset

Education

Plus Two/12th standard

Diploma in Hospitality

Job description

Responsibilities

• Ensure a warm, professional, and personalized welcome to every customer visiting the branch.
• Provide guidance and support to customers, ensuring a smooth and pleasant experience throughout their visit.
• Collect and document customer feedback to help improve service quality and customer satisfaction.
• Maintain a courteous and approachable attitude while resolving basic customer queries or directing them to the concerned department.
• Uphold company service standards, ensuring a positive brand image at all times.

Location

CHANGANASSERY NEW

State Kerala

Country INDIA

Qualifications

• Minimum qualification: Plus Two (12th Standard) or Diploma.
• Graduate degree in Hospitality, Customer Service, or related field preferred.
• Prior experience in customer-facing or hospitality roles will be an added advantage.