GUEST RELATION OFFICER

Oxygenonline; India; Vor Ort; INR 300.000 - 450.000; Vollzeit

Zusammenfassung

Oxygenonline in Edappally, Kerala is looking for a customer service representative to provide a warm welcome and support to all visitors. Applicants should ideally have a background in hospitality or customer service and possess strong communication and problem-solving skills.

The role involves collecting feedback, resolving queries, and maintaining high service standards to ensure a positive experience. This position requires at least a high school diploma, with preference given to graduates in related fields.

Qualifikationen

• Minimum qualification: Plus Two (12th Standard) or Diploma.
• Graduate degree in Hospitality, Customer Service, or related field preferred.
• Prior experience in customer-facing or hospitality roles will be an added advantage.

Aufgaben

• Ensure a warm, professional, and personalized welcome to every customer.
• Provide guidance and support to customers during their visit.
• Collect and document customer feedback for service improvement.
• Maintain an approachable attitude while resolving customer queries.
• Uphold company service standards, ensuring a positive brand image.

Kenntnisse

Customer service orientation

Communication skills

Problem-solving

Ausbildung

High School Diploma or equivalent

Graduate degree in Hospitality or related field

Jobbeschreibung

Responsibilities

• Ensure a warm, professional, and personalized welcome to every customer visiting the branch.
• Provide guidance and support to customers, ensuring a smooth and pleasant experience throughout their visit.
• Collect and document customer feedback to help improve service quality and customer satisfaction.
• Maintain a courteous and approachable attitude while resolving basic customer queries or directing them to the concerned department.
• Uphold company service standards, ensuring a positive brand image at all times.

Location

EDAPPALLY, Kerala, India

Educational Qualification

• Minimum qualification: Plus Two (12th Standard) or Diploma.
• Graduate degree in Hospitality, Customer Service, or related field preferred.
• Prior experience in customer-facing or hospitality roles will be an added advantage.