Junior Guest Relation Officer

Kauvery Hospital; Tiruchirappalli; On-site; INR 180,000 - 240,000; Full time

Job summary

Kauvery Hospital in Tiruchirappalli is seeking a Junior Guest Relation Officer to be the welcoming first point of contact for guests, ensuring a memorable experience from arrival to departure. You will handle inquiries via phone, email, and in person, coordinate special requests, and maintain guest profiles.

Collaborations with housekeeping and front desk will help resolve issues and ensure smooth operations.

Qualifications

• 0–2 years of experience in customer service, hospitality, or front‑office environments.
• Strong communication and interpersonal skills.
• Willingness to learn and adapt to hotel/healthcare hospitality standards.

Responsibilities

• Greet guests in a professional, friendly manner at arrival and departure.
• Respond to inquiries via phone, email, and in person with accurate information.
• Coordinate special requests (transport, dietary needs, event setup) to exceed guest expectations.
• Maintain up‑to‑date guest profiles in the property management system.
• Monitor guest feedback and escalate concerns to senior staff when needed.
• Assist in check‑in/check‑out processes and support smooth operations.
• Collaborate with housekeeping, F&B, and front desk to resolve issues.
• Prepare and deliver daily reports on guest interactions and incidents.
• Participate in training sessions to stay informed about policies and service standards.

Skills

Customer service

Guest relations

Communication

Education

High school diploma or equivalent

Associate or bachelor’s degree in hospitality or related field

Job description

#### Junior Guest Relation Officer###### Job Code: SKMCL-94374 | Kauvery HospitalTiruchirappalli, Tamil Nadu, India1 positionExpires on 29/10/2026Required Experience0 - 2 YearsSkillselectronic patient r...Job Description**Position Overview** The Junior Guest Relation Officer will act as the primary point of contact for guests, ensuring a warm, welcoming, and memorable experience throughout their stay. This role supports the Guest Relations team in delivering high‐quality service, handling inquiries, and resolving issues promptly.## Key Responsibilities* Greet guests with professionalism and a friendly demeanor upon arrival and departure.* Respond to guest inquiries via phone, email, and in‐person, providing accurate information about hotel amenities, services, and local attractions.* Assist in coordinating special requests (e.g., transportation, dietary needs, event setup) to exceed guest expectations.* Maintain up‐to‐date guest profiles and preferences in the property management system.* Monitor and address guest feedback, escalating any concerns to senior staff when necessary.* Support the check‐in/check‐out process, ensuring smooth and efficient operations.* Collaborate with housekeeping, food & beverage, and front‐desk teams to resolve any guest‐related issues.* Prepare and deliver daily reports on guest interactions, satisfaction scores, and incident logs.* Participate in training sessions and team meetings to stay informed about new policies and service standards.## Required Qualifications* High school diploma or equivalent; associate or bachelor’s degree in hospitality, tourism, or related field is a plus.* 0‐2 years of experience in customer service, hospitality, or front‐office environments.