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Oxygenonline; Kottakkal; On-site; INR 167,400 - 279,000; Full time

Job summary

A customer service company in Kottakkal seeks enthusiastic individuals to ensure a welcoming experience for visitors. Responsibilities include greeting customers, guiding them through their visit, and collecting feedback for service improvements. Ideal candidates should have a Plus Two qualification or Diploma, with a preference for graduates in Hospitality or Customer Service. Prior experience in customer service roles is an advantage. A positive attitude and strong communication skills are essential for success in this role.

Qualifications

• Must have good communication and interpersonal skills.
• Experience in customer service or hospitality is a plus.

Responsibilities

• Ensure a warm, professional, and personalized welcome to every customer.
• Provide guidance and support to customers during their visit.
• Collect and document customer feedback.
• Maintain a courteous attitude while resolving customer queries.
• Uphold company service standards.

Education

Plus Two (12th Standard) or Diploma

Graduate degree in Hospitality, Customer Service, or related field

Job description

Responsibilities

• Ensure a warm, professional, and personalized welcome to every customer visiting the branch.
• Provide guidance and support to customers, ensuring a smooth and pleasant experience throughout their visit.
• Collect and document customer feedback to help improve service quality and customer satisfaction.
• Maintain a courteous and approachable attitude while resolving basic customer queries or directing them to the concerned department.
• Uphold company service standards, ensuring a positive brand image at all times.

Location

Location: KOTTAKKAL

State: Kerala

Country: INDIA

Educational Qualifications

• Minimum qualification: Plus Two (12th Standard) or Diploma.
• Graduate degree in Hospitality, Customer Service, or related field preferred.
• Prior experience in customer-facing or hospitality roles will be an added advantage.