CUSTOMER RELATIONSHIP EXECUTIVE

Oxygenonline; India; On-site; INR 300,000 - 450,000; Full time

Job summary

Oxygenonline is looking for a customer service representative in India. Candidates should have a minimum qualification of Plus Two/Diploma/Bachelor's degree, with additional certifications in Customer Relationship Management preferred. Responsibilities include handling customer calls regarding inquiries and complaints, logging interactions, and ensuring customer satisfaction. The role is based at the head office in Kerala, with a focus on delivering professional assistance and addressing customer concerns promptly.

Qualifications

• Minimum qualification of Plus Two / Diploma / Bachelor's Degree in any discipline required.
• Additional certification in Customer Relationship Management / Call Handling / Communication Skills is advantageous.

Responsibilities

• Handle inbound and outbound customer calls related to product inquiries, complaints, and service requests.
• Provide accurate information about products, services, and branch locations.
• Log all customer interactions and follow up on open cases until resolution.
• Ensure customer queries are addressed within defined turnaround times.
• Coordinate with internal teams for timely updates and support.
• Maintain customer satisfaction through prompt and professional assistance.
• Identify recurring issues and elevate them for resolution.
• Support feedback collection and service reminders.

Education

Plus Two / Diploma / Bachelor's Degree in any discipline

Certification in Customer Relationship Management / Call Handling / Communication Skills

Job description

Responsibilities

• Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status.
• Provide accurate information about products, services, offers, and branch locations.
• Log all customer interactions and follow up on open cases until resolution.
• Ensure every customer query or concern is addressed within defined turnaround times (TAT).
• Coordinate with internal teams such as service, logistics, and branch operations to ensure timely updates and support.
• Maintain customer satisfaction by delivering prompt, courteous, and professional assistance.
• Identify recurring issues and elevate them to the respective departments for permanent resolution.
• Support campaigns for feedback collection, warranty plans (O2 Protection), and service reminders.

Location

• Head office
• State: Kerala
• Country: India

Educational Qualification

• Minimum qualification: Plus Two / Diploma / Bachelor's Degree in any discipline.
• Additional certification in Customer Relationship Management / Call Handling / Communication Skills will be an advantage.