Receptionist

Anshu Keshri; Lucknow; On-site; INR 180,000 - 240,000; Full time

Job summary

Anshu Keshri in Lucknow is seeking a Front Desk Executive to greet guests, manage check-in/out, handle inquiries, and take reservations. The role includes cash handling, invoicing, and using billing/PMS software, with coordination with housekeeping to ensure rooms are ready.

Strong communication in English and local languages is essential, and freshers with good skills are welcome. Minimum education is 10+2 or a graduate, and 2 years of front desk experience is preferred; hospital ity background

Qualifications

• Minimum Higher Secondary (10+2) or Graduate in any field (Hospitality/Hotel Management background is a plus).
• Experience: 02 years of experience as a Front Desk Executive, Receptionist, or Customer Support role in a hotel/hospitality setting. Freshers with good communication skills are welcome.
• Basic computer proficiency (MS Excel, Word, and billing/PMS software).
• Good verbal communication skills in English and local languages.
• Polite, welcoming demeanor with strong problem-solving and customer service skills.
• Basic mathematical/numerical ability for quick cash and bill calculations.

Responsibilities

• Welcome and greet guests warmly upon arrival and manage smooth check-in and check-out procedures.
• Answer incoming phone calls promptly, handle guest inquiries, and take reservations or messages accurately.
• Perform basic computer billing, generate accurate final invoices, and handle payment processing (cash, card, UPI/online transfers).
• Address guest requests, queries, and complaints efficiently to ensure a pleasant stay.
• Maintain daily guest registers, booking logs, and front office record-keeping.
• Coordinate with housekeeping and staff to ensure rooms are clean and ready for guest arrival.

Skills

MS Excel

Billing software

Customer service

Education

Higher Secondary (10+2)

Graduate

Tools

Billing/PMS software

Word

Front desk software

Job description

Role & responsibilities

Welcome and greet guests warmly upon arrival and manage smooth check-in and check-out procedures.

Answer incoming phone calls promptly, handle guest inquiries, and take reservations or messages accurately.

Perform basic computer billing, generate accurate final invoices, and handle payment processing (cash, card, UPI/online transfers).

Address guest requests, queries, and complaints efficiently to ensure a pleasant stay.

Maintain daily guest registers, booking logs, and front office record-keeping.

Coordinate with housekeeping and staff to ensure rooms are clean and ready for guest arrival.

Preferred candidate profile

Education: Minimum Higher Secondary (10+2) or Graduate in any field (Hospitality/Hotel Management background is a plus).

Experience: 02 years of experience as a Front Desk Executive, Receptionist, or Customer Support role in a hotel/hospitality setting. Freshers with good communication skills are welcome.

Skills:

Basic computer proficiency (MS Excel, Word, and billing/PMS software).

Good verbal communication skills in English and local languages.

Polite, welcoming demeanor with strong problem-solving and customer service skills.

Basic mathematical/numerical ability for quick cash and bill calculations.