Guest Relation Executive

Kawenmanpower; Bengaluru South; On-site; INR 250,000 - 420,000; Full time

Job summary

KAWEN MANPOWER in Ramanagara, India, is seeking a Guest Relations Executive to deliver personalized guest experiences through warm welcomes, proactive assistance, and timely resolution of needs. You will act as the hotel's ambassador, ensuring high levels of satisfaction across the guest journey.

You will welcome guests, assist with check-in, manage VIP services, liaise with Housekeeping, F&B, and other departments, and contribute to daily reporting on VIP movements, complaints, and special

Qualifications

• Diploma or Degree in Hotel Management or Hospitality.
• 3-5 years of Front Office or Guest Relations experience.
• Strong communication skills with excellent command of English.
• Familiarity with PMS systems such as Opera, IDS, or cloud-based platforms.

Responsibilities

• Welcome guests on arrival and assist with check-in, escorting, and room orientation.
• Maintain a visible lobby presence and proactively assist guests.
• Identify VIP, VVIP, and repeat guests and ensure personalized attention
• Handle guest queries, requests, and complaints professionally.
• Coordinate with Front Desk for smooth arrivals and departures.
• Follow up on guest issues until resolution.

Skills

Guest relations

Communication skills

Customer service

English proficiency

Education

Diploma or Degree in Hotel Management or Hospitality

Tools

Opera PMS

IDS

Cloud-based PMS

Job description

Ramanagara, India | Posted on 07/30/2026

KAWEN MANPOWER is your trusted consulting partner, delivering customized solutions that drive growth, efficiency, and success. With industry expertise, integrity, and a forward-thinking approach, we help businesses and individuals unlock their full potential and achieve lasting results.

Job Description

Position Summary

The Guest Relations Executive is responsible for delivering personalized guest experiences through warm welcomes, proactive assistance, and prompt resolution of guest needs. The role acts as the hotel’s ambassador, ensuring high levels of guest satisfaction throughout the guest journey.

Key Responsibilities

Welcome guests on arrival and assist with check-in, escorting, and room orientation.

Maintain a visible lobby presence and proactively assist guests.

Identify VIP, VVIP, and repeat guests and ensure personalized attention

Handle guest queries, requests, and complaints professionally

Check-in / Check-out Support

Coordinate with Front Desk for smooth arrivals and departures

Verify and action guest preferences, upgrades, early check-ins, and late check-outs.

Support speedy check-outs for VIP and special-service guests

Coordination & Communication

Liaise with Housekeeping, F&B, Concierge, Engineering, and other departments

Update PMS notes with guest preferences and feedback

Follow up on guest issues until resolution

Guest Feedback & Lobby Management

Collect and document guest feedback and service recovery actions

Maintain lobby ambiance, cleanliness, and presentation standards

Assist with group arrivals, events, and delegations

Administration & Reporting

Prepare daily reports on VIP movements, complaints, and special requests

Coordinate guest amenities, welcome cards, and letters

Support training and grooming standards for lobby teams

Requirements

Qualifications & Experience

Diploma or Degree in Hotel Management or Hospitality

3-5 years of experience in Front Office or Guest Relations

Strong communication skills with excellent command of English

Familiarity with PMS systems such as Opera, IDS, or cloud-based platforms