Guest Relations Executive (GRE)

Leading Construction Company; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary commensurate with经验

Professional development opportunities

Collaborative work environment

Job summary

Leading Construction Company is seeking a Guest Relationship Executive to manage customer interactions at the project site/experience centre, provide a positive customer experience, support the sales team, and assist in converting walk-in and marketing-generated leads into site visits and bookings.

The role requires 1–4 years of experience in Real Estate or related fields, a graduate degree, and strong communication.

Qualifications

• Graduate in any discipline; Sales/Marketing or Hospitality background preferred
• 1–4 years of experience in Real Estate, Hospitality, Retail, Banking, Automobile, or Customer Relationship roles
• Excellent communication and interpersonal skills

Responsibilities

• Welcome and engage walk-in customers and prospects at the project site/experience centre
• Understand customer requirements, preferences, budget, and property needs
• Provide project information, including specifications, amenities, location, pricing, and offers
• Coordinate and conduct project/site visits for prospective customers
• Support the Sales Team in lead management, follow-ups, and customer conversion
• Maintain accurate records of walk-ins, leads, site visits, and customer interactions
• Coordinate with CRM, Sales, Marketing, and Project teams for smooth customer handling
• Handle customer queries professionally and ensure timely resolution/escalation
• Maintain a high standard of customer service and project presentation
• Assist in events, property exhibitions, campaigns, and other marketing activities
• Prepare daily/weekly reports on walk-ins, site visits, and lead status

Skills

Excellent communication

Interpersonal skills

MS Office/CRM

Customer-focused

Education

Graduate in any discipline

Tools

CRM systems

MS Office

Job description

Position: Guest Relationship Executive

(GRE) Department: Sales & Marketing

Industry: Real Estate / Builders & Developers

Location: Dommasandra, Near Sarjapur

Experience: 1–4 Years

Job Summary

We are looking for a Guest Relationship Executive to manage customer interactions at the project site/experience centre, provide a positive customer experience, support the sales team, and assist in converting walk-in and marketing-generated leads into site visits and bookings.

Key Responsibilities

• Welcome and engage walk-in customers and prospects at the project site/experience centre.
• Understand customer requirements, preferences, budget, and property needs.
• Provide project information, including specifications, amenities, location, pricing, and offers.
• Coordinate and conduct project/site visits for prospective customers.
• Support the Sales Team in lead management, follow-ups, and customer conversion.
• Maintain accurate records of walk-ins, leads, site visits, and customer interactions.
• Coordinate with CRM, Sales, Marketing, and Project teams for smooth customer handling.
• Handle customer queries professionally and ensure timely resolution/escalation.
• Maintain a high standard of customer service and project presentation.
• Assist in events, property exhibitions, campaigns, and other marketing activities.
• Prepare daily/weekly reports on walk-ins, site visits, and lead status.

Requirements

• Graduate in any discipline; Sales/Marketing or Hospitality background is preferred.
• 1–4 years of experience in Real Estate, Hospitality, Retail, Banking, Automobile, or Customer Relationship roles.
• Excellent communication and interpersonal skills.
• Presentable, customer-focused, and confident personality.
• Good knowledge of MS Office/CRM systems.
• Willingness to work at project sites and weekends/holidays as required.

What We Offer:

• Competitive salary commensurate with experience.
• Opportunities for professional development and career advancement.
• A collaborative and supportive work environment.