Guest Relation Executive, Front office executive

Sodexo; Mumbai City; Presencial; INR 350.000 - 480.000; Jornada completa

Descripción de la vacante

Sodexo is seeking a Helpdesk Coordinator to manage incoming service requests and coordinate with the on-site team in Mumbai. You will dispatch work orders, collect closed orders, and generate reports for both Sodexo and the client. Strong communication and customer service skills are essential.

Ideal candidates will have 2+ years in facility management or hospitality, proficiency in Word/Excel, and the ability to handle pressure while maintaining professionalism.

Formación

• HSC/equivalent, Diploma or Graduate degree is required.
• Minimum 2 years of experience in any facility management company or hospitality industry.
• Excellent knowledge of Word and Excel.
• Excellent customer service skills.
• Excellent communication skills.
• Ability to deal with various types of people.
• Effective time management skills.
• Ability to work under pressure.

Responsabilidades

• Coordinate all work requests received via email, phone or other communication regarding Sodexo services.
• Dispatch and collect work orders with on-site team after requests.
• Collect closed work orders to close calls.
• Produce reports from data in work orders for Sodexo and the client.
• Log calls and generate work orders through the system.
• Set up reports with collected data for client and Sodexo.
• Maintain the helpdesk area and equipment in good condition per regulations.
• Maintain confidentiality and security of facility data.

Conocimientos

Customer service

Communication

Time management

People handling

Educación

HSC / Diploma / Graduate

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Role Description

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo

Key Responsibilities

• Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
• Collect all closed work orders to close the calls.
• Produce reports based on the data collected, through produced work orders, for Sodexho and the Client
• Receive and answer all incoming calls/mails/papers reporting complaints or work requests
• Log in the call through the software, which in term generates work orders
• Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes
• Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
• Maintain the confidentiality and security of all data and information relating to the facility
• Maintain professional appearance at all times

Qualification

• HSC/equivalent or Diploma holder or Graduate
• Minimum 2 years experience in any facility management company or in a hospitality industry.
• Excellent knowledge of Word and Excel
• Excellent customer service skills
• Excellent communication skills
• Ability to deal with various types of people
• Effective time management skills
• Ability to work under pressure