Front Office Executive - Female

Sodexo; Vijayawada, Hyderabad; On-site; INR 201,000 - 257,000; Full time

Job summary

Sodexo is seeking a front-line helpdesk professional in Vijayawada, India, to manage and close work orders. You will handle incoming calls and emails reporting complaints or requests, maintain a clean helpdesk area, and ensure data confidentiality.

A professional appearance is required at all times. The ideal candidate will have 3–5 years in facility management or hospitality, strong Word/Excel skills, excellent customer service and communication abilities, and proven time-management skills to

Qualifications

• Minimum 3-5years experience in any facility management company or in a hospitality industry.
• Excellent knowledge of Word and Excel
• Excellent customer service skills
• Excellent communication skills
• Ability to deal with various types of people
• Effective time management skills

Responsibilities

• Collect all closed work orders to close the calls.
• Receive and answer all incoming calls/mails/papers reporting complaints or work requests
• Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
• Maintain the confidentiality and security of all data and information relating to the facility
• Maintain professional appearance at all times.

Skills

MS Word

MS Excel

Customer service

Communication

Time management

Job description

Role & responsibilities

Collect all closed work orders to close the calls.

Receive and answer all incoming calls/mails/papers reporting complaints or work requests

Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations

Maintain the confidentiality and security of all data and information relating to the facility

Maintain professional appearance at all times.

Preferred candidate profile

• Minimum 3-5years experience in any facility management company or in a hospitality industry.
• Excellent knowledge of Word and Excel
• Excellent customer service skills
• Excellent communication skills
• Ability to deal with various types of people
• Effective time management skills