Guest Relation Executive

Naiknavare Developers Pvt. Ltd.; Pune District; On-site; INR 450,000 - 750,000; Full time

Job summary

Naiknavare Developers Pvt. Ltd. is seeking an experienced front desk professional to greet clients, manage walk-ins, and coordinate appointments. The role supports the sales and marketing team in events and property expos, while maintaining a welcoming reception area and accurate visitor logs.

Ideal candidates bring extensive hospitality or customer service experience and familiarity with ERP systems to streamline inquiries and reports for management.

Qualifications

• Greeting and welcoming clients professionally.
• First point of contact for walk-ins.
• Manage appointment scheduling.
• Maintain reception area and ambiance.
• Handle inquiries in person, by phone, or email.
• Maintain visitor logs and reports.
• Assist sales/marketing with events.
• Gather feedback and report insights.
• Keep brochures and displays updated.
• Follow up with clients post-visit.
• 14 years’ experience in hospitality or customer service.
• ERP knowledge required.

Responsibilities

• Greet clients and visitors.
• Act as first contact for walk-ins.
• Coordinate and schedule appointments.
• Maintain the reception area.
• Redirect inquiries to appropriate departments.
• Maintain visitor logs and reports.
• Assist in organizing events and expos.
• Gather customer feedback and report insights.
• Ensure brochures and displays are updated.
• Assist in post-visit follow-ups.

Skills

Client greeting

Walk-in handling

Appointment scheduling

Event coordination

Feedback reporting

Lead nurturing

Tools

ERP system

Job description

Role & responsibilities

• Greet and welcome clients, prospects, and visitors in a professional and friendly manner.
• Act as the first point of contact for all walk-ins and scheduled visits.
• Manage appointment scheduling and coordinate with the customers.
• Maintain the reception area and ensure a warm and professional ambiance.
• Handle client inquiries in person, over the phone, or via email, and redirect them to the appropriate departments as necessary.
• Maintain a visitor log and generate daily or weekly reports as required.
• Assist the sales and marketing team in organizing events, open houses, or property expos.
• Gather customer feedback and report insights to the management team.
• Ensure that marketing brochures, models, and property displays are updated and well-presented.
• Assist in follow-ups with clients post-visit for feedback and nurturing leads.
• Experience (14 years) in hospitality, Customer service, or customer relations, preferably within real estate or property development.
• ERP knowledge required.