Front Office Executive

Sodexo; Delhi; On-site; INR 305,000 - 365,000; Full time

Job summary

Sodexo India is seeking a customer-focused Front Office Executive to support front-office operations and helpdesk coordination across client locations in Delhi / Gurgaon. You will manage incoming calls, emails, visitors, and service requests, acting as the first contact and coordinating with on-site teams to ensure timely service delivery.

Ideal candidates have 1-4 years of relevant experience, strong communication, and proficiency in MS Office.

Qualifications

• Graduate from a recognized institution.
• 1-4 years of relevant experience in Front Office Operations, Reception, Helpdesk Management, Customer Service or Administration.
• Experience in Facility Management, Hospitality, Hotels, Corporate Offices or service-oriented industries preferred.
• Excellent verbal and written communication skills.
• Good working knowledge of MS Office (Word/Excel) and email handling.
• Strong customer service orientation and ability to interact professionally with stakeholders.

Responsibilities

• Manage front-office and helpdesk operations, acting as the first point of contact for calls, emails, visitors and queries.
• Receive, register and record customer complaints and service requests in the helpdesk system.
• Generate work orders and coordinate with on-site teams for timely resolution.
• Follow up on open work orders and ensure timely closure of requests.
• Prepare daily, weekly and monthly MIS reports for management and client review.
• Maintain confidentiality and security of client, employee and facility information.
• Ensure front-office areas and equipment are clean, organized and professional.

Skills

Communication

MS Office

Helpdesk

Customer service

Coordination

Multitasking

Time management

Education

Graduate from a recognized institution

Tools

MS Word

MS Excel

Job description

Join Sodexo India and become part of a dynamic team committed to delivering exceptional service experiences and quality-of-life services.

We are looking for a professional, customer-focused and well-organized Front Office Executive to support front-office operations and helpdesk coordination across our client locations in Delhi / Gurgaon.

The role will be responsible for managing incoming calls, emails, visitor interactions, customer queries, complaints and service requests. You will act as the first point of contact for clients, employees and visitors while coordinating with the on-site operations team to ensure timely resolution of requests and seamless service delivery.

As a key interface between clients and the Sodexo operations team, you will play an important role in maintaining service standards, effective communication, customer satisfaction and operational transparency.

We seek an individual with excellent communication skills, a customer-first approach, strong coordination abilities and the determination to deliver a professional front-office experience.

Main objectives and expectations:

• Manage front-office and helpdesk operations, acting as the first point of contact for incoming calls, emails, visitors, queries and complaints.
• Receive, register and record customer complaints and service requests through the designated helpdesk system.
• Generate work orders and coordinate with the relevant Sodexo on-site teams for timely assignment and resolution.
• Follow up on open and pending work orders and ensure timely closure of completed service requests.
• Coordinate with internal departments and operational teams to facilitate smooth service delivery.
• Maintain accurate records of incoming requests, complaints, work orders, resolutions and closures.
• Prepare daily, weekly and monthly MIS reports based on service requests and work-order data for management and client review.
• Handle customer queries and complaints professionally, ensuring effective communication and appropriate escalation wherever required.
• Maintain confidentiality and security of all client, employee and facility-related information.
• Ensure the front-office/helpdesk area and associated equipment are maintained in a clean, organized and professional manner.
• Maintain professional grooming standards and follow all applicable site procedures and organizational guidelines.
• Demonstrate effective time management and the ability to manage multiple requests in a fast-paced working environment.

Required Skills:

• Graduate from a recognized institution.
• 1-4 years of relevant experience in Front Office Operations, Reception, Helpdesk Management, Customer Service or Administration.
• Experience in Facility Management, Hospitality, Hotels, Corporate Offices or other service-oriented industries will be preferred.
• Excellent verbal and written communication skills.
• Good working knowledge of MS Office, particularly MS Word and MS Excel.
• Familiarity with email handling, computer applications and helpdesk/service request management systems.
• Strong customer service orientation and interpersonal skills.
• Ability to interact professionally with clients, employees, visitors and different stakeholders.
• Good coordination, follow-up, problem-solving and multitasking abilities.
• Effective time management skills and the ability to work under pressure.
• Position: Front Office Executive
• Experience: 1-4 Years
• Compensation: Monthly salary up to ₹30,000, depending on experience and suitability.