Guest Relation Executive (Fermale Only)

Umo Delhi; Delhi; Hybrid; INR 240,000 - 360,000; Full time

Job summary

Umo Delhi invites a personable Guest Relations Host to welcome guests, guide them to seating, and ensure every visit starts with a warm, professional greeting. You will oversee the reservations system, log bookings, and accommodate special requests to maximize dining satisfaction.

The ideal candidate communicates clearly, handles inquiries and complaints calmly, and multitasks during busy hours. Hospitality or aviation background is welcomed to maintain high standards of etiquette and guest care.

Qualifications

• Excellent verbal and written English with a warm, professional tone.
• Calmly handle guest inquiries and complaints to ensure a positive experience.
• Strong multitasking and time management during busy service hours.
• Experience in aviation or hospitality is welcomed for guest handling standards.

Responsibilities

• Provide a warm, personalized greeting to guests on arrival and ensure they feel valued.
• Oversee the restaurant's reservation system, schedule bookings efficiently, and accommodate special requests.
• Address guest inquiries, resolve complaints, and ensure a memorable dining experience.
• Build rapport with regular patrons, remembering preferences for personalized service.
• Solicit guest feedback and collaborate with management to implement improvements.

Skills

Guest greeting

Reservation handling

Customer service

Time management

Professional etiquette

Job description

Role & responsibilities:

• Provide a warm, personalized greeting to guests upon arrival, ensuring they feel valued and welcomed
• Oversee the restaurant's reservation system, schedule bookings efficiently, and accommodate special requests.
• Address guest inquiries, resolve any complaints, and ensure that guests have a memorable dining experience.
• Build rapport with regular patrons, remembering their preferences to offer a personalized experience.
• Solicit guest feedback after their dining experience, and work with the management to implement improvements.

Preferred candidate profile:

• Ability to communicate professionally and warmly with guests, making them feel welcomed and valued.
• Ability to handle guest inquiries and complaints calmly and efficiently, ensuring a positive guest experience.
• Ability to multitask and manage time effectively, particularly during busy service periods.
• Candidates from Aviation (Air Hostess, Cabin Crew etc), Hospitality (Guest Relations, Stewardess etc) are welcome to apply, owing to the importance of professional etiquette, client handling, grooming standards, discretion, and service excellence in this role.