GUEST Relatios Executive

Dolphin Hotels; Kalwakindi Gudem; On-site; INR 300,000 - 540,000; Full time

Job summary

Dolphin Hotels is seeking a Front Office / Guest Relations professional to warmly welcome guests, manage VIP check-ins, and coordinate room assignments with precision.

The role requires 1–3 years in front office or guest relations, fluent English, and familiarity with PMS or MS Office. A hospitality diploma or degree is preferred, with on-site duties and strong communication skills.

Qualifications

• Diploma or degree in Hospitality / Hotel Management or equivalent experience.
• 1–3 years in front office, customer service or guest relations.
• Fluent verbal and written English with local languages as required.

Responsibilities

• Greet arrivals, coordinate VIP check-ins, escort special guests, and manage room allocations based on preferences.
• Listen to guest concerns, handle service recovery, and escalate complex issues to management when needed.
• Liaise with housekeeping, front office, F&B, and maintenance to fulfil special requests.
• Track daily arrivals, log interactions, and collect guest feedback to improve service standards.
• Provide information on hotel facilities, city attractions, events, and in-house services.

Skills

Guest relations

Communication

Multitasking

PMS

MS Office

Education

Diploma or degree in Hospitality / Hotel Management

Tools

PMS

MS Office

Job description

Role & responsibilities

• Guest Welcome & Check-In: Greet arrivals, coordinate VIP check-ins, escort special guests, and manage room allocations based on preferences.
• Complaint Resolution: Listen to guest concerns, handle service recovery quickly, and escalate complex issues to management when necessary.
• Department Coordination: Liaise with housekeeping, front office, food & beverage, and maintenance teams to fulfil special requests (e.g., room amenities, dining bookings, transportation).
• Feedback & Logging: Track daily arrivals, record interactions in logbooks, and collect guest feedback to improve service standards.
• Local Guidance: Provide information on hotel facilities, city attractions, events, and-in-house services.

Preferred candidate profile

• Education: Diploma or degree in Hospitality / Hotel Management (or equivalent experience).
• Experience: 1 to 3 years in front office, customer service, or guest relations.
• Communication: Fluent verbal and written English (plus local languages as required) with a polished, professional demeanour.
• Competencies: Strong problem-solving, empathy, multitasking abilities, and familiarity with Property Management Systems (PMS) or MS Office.