Guest Relation Executive

Cholan Tours; Coimbatore; Vor Ort; INR 210.000 - 360.000; Vollzeit

Zusammenfassung

Cholan Tours seeks a Guest Relation Executive to deliver exceptional service to guests throughout their travel experience. You will assist guests with travel-related services and coordinate with hotels, chauffeurs, and internal teams to ensure smooth operations.

Qualifications include a Bachelor's degree in Tourism, Hospitality or related field, fluency in English and local language, and 0–2 years in tourism. Freshers welcome and growth opportunities available.

Qualifikationen

• Bachelor's degree in Tourism, Hospitality, Travel Management, or related field.
• Freshers or candidates with 0–2 years of experience in tourism.
• Fluency in English and the local language; additional languages are a plus.

Aufgaben

• Welcome and assist guests professionally throughout their journey.
• Coordinate airport meet-and-greet, arrivals, departures, and transfers.
• Handle guest inquiries, requests, complaints, and emergencies promptly.
• Coordinate with hotels, chauffeurs, operations, and sales teams for smooth operations.
• Maintain accurate guest records, service reports, and daily activities.
• Build and maintain professional relationships with guests.

Ausbildung

Bachelor's degree in Tourism, Hospitality, Travel Management, or related field

Jobbeschreibung

Job Summary

The Guest Relation Executive is responsible for delivering exceptional customer service to guests throughout their travel experience. The role involves assisting guests with travel-related services, coordinating with internal teams and service providers, handling guest queries, ensuring smooth airport and hotel assistance, and maintaining a high standard of guest satisfaction.

Key Responsibilities

• Welcome and assist guests professionally throughout their journey.
• Coordinate airport meet-and-greet services, arrivals, departures, and transfers.
• Handle guest inquiries, requests, complaints, and emergencies promptly and courteously.
• Coordinate with hotels, chauffeur's, operation team & Sales team to ensure smooth operations.
• Maintain accurate records of guest details, service reports, and daily operational activities.
• Build and maintain professional relationships with guests.

Required Qualifications

• Bachelor's degree in Tourism, Hospitality, Travel Management, or any related field.
• Freshers or candidates with 02 years of experience in tourism
• Fluency in English and the local language; additional languages will be an added advantage.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Professional appearance and positive attitude.
• Flexibility to work