Guest Relation Executive(Restaurant)

JSM Corporation; Mumbai, Bengaluru; On-site; INR 200,000 - 360,000; Full time

Job summary

JSM Corporation in Mumbai is seeking a hospitality professional to manage guest experiences and coordinate reservations. The role focuses on delivering service excellence, building guest relationships, and representing the brand with poise.

The ideal candidate communicates clearly, presents professionally, and anticipates guest needs to consistently exceed expectations in a premium hospitality environment. This on-site position demands premium guest service standards and teamwork.

Qualifications

• Excellent communication, fluent and articulate verbal skills.
• Professional presentation with impeccable grooming and etiquette.
• Service orientation with genuine hospitality and guest anticipation.

Responsibilities

• A. Guest Experience & Relationship Management: cultivate warm, personalized guest interactions.
• B. Reservations & Guest Coordination: manage bookings and coordinate guest needs smoothly.
• C. Service Excellence & Issue Resolution: ensure high service standards and resolve guest issues promptly.
• D. Guest Engagement & Brand Representation: actively portray the brand in every guest touchpoint.
• E. Coordination & Operational Support: assist related teams to ensure seamless operations.

Skills

Excellent communication

Professional presentation

Service orientation

Job description

A. Guest Experience & Relationship Management

B. Reservations & Guest Coordination

C. Service Excellence & Issue Resolution

D. Guest Engagement & Brand Representation

E. Coordination & Operational Support

Preferred candidate profile

• Excellent communication: Fluent, articulate, and confident verbal communication with strong conversational skills.
• Professional presentation: Impeccable grooming, professional etiquette, and a polished demeanour appropriate for a premium hospitality environment.
• Service orientation: A genuine passion for hospitality, with the ability to anticipate guest needs and consistently exceed expectations.