Front Desk Executive

Keka Inc.; Balewadi; On-site; INR 279,000 - 502,000; Full time

Job summary

Keka Inc. in Balewadi is seeking a proactive Guest Relations Executive to join our on-site sales team. You will welcome visitors, guide tours of model homes, and ensure a smooth client experience throughout the initial sales steps.

The ideal candidate has a background in customer service or hospitality, excellent communication, and the ability to multitask in a fast-paced setting. Real estate or hospitality knowledge is a plus.

Qualifications

• Proven experience in guest relations, customer service, or sales.
• Excellent interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of real estate sales processes is a plus.

Responsibilities

• Welcome and greet prospective clients visiting our real estate projects.
• Provide personalized tours of model homes, showrooms, and amenities.
• Engage with clients to understand their needs, preferences, and budget requirements.
• Answer inquiries about property features, pricing, financing options, and community amenities.
• Assist clients with completing necessary paperwork and forms during the initial stages of the sales process.
• Maintain a neat and presentable sales environment, ensuring all marketing materials and displays are up-to-date.
• Follow up with clients via phone calls, emails, or in-person meetings to nurture leads and encourage further interest.
• Collaborate effectively with the sales team to coordinate appointments and ensure a seamless client experience.

Skills

Guest relations

Customer service

Sales

Communication skills

Multitasking

Organizational skills

Education

Bachelor’s degree in Business Administration, Hospitality or related field

Tools

MS Office Suite

CRM software

Job description

Kunal Canary Balewadi, Menlo Wagholi, MHUK Wagholi, The Address

Full-Time

Role: We are seeking a proactive and customer-focused Guest Relations Executive to join our on-site sales team. This role will be pivotal in managing and enhancing the experience of walking clients visiting our real estate projects. The ideal candidate will have a strong background in customer service, preferably in real estate or hospitality, with a passion for delivering excellent client service and building lasting relationships.

Key Responsibilities:

• Welcome and greet prospective clients visiting our real estate projects in a professional and courteous manner.
• Provide personalized tours of model homes, showrooms, and amenities, highlighting key features and benefits.
• Engage with clients to understand their needs, preferences, and budget requirements.
• Answer inquiries about property features, pricing, financing options, and community amenities.
• Assist clients with completing necessary paperwork and forms during the initial stages of the sales process.
• Maintain a neat and presentable sales environment, ensuring all marketing materials and displays are up-to-date.
• Follow up with clients via phone calls, emails, or in-person meetings to nurture leads and encourage further interest.
• Collaborate effectively with the sales team to coordinate appointments and ensure a seamless client experience.

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or related field preferred.
• Proven experience in guest relations, customer service, or sales, preferably in real estate or hospitality.
• Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Knowledge of real estate sales processes and terminology is a plus.
• Proficiency in MS Office Suite and CRM software