Guest Relations Executive / Front Office

goSTOPS Hospitality; Amritsar; On-site; INR 250,000 - 350,000; Full time

Job summary

A hospitality company in Amritsar is seeking a dedicated Guest Relations Executive to provide outstanding guest services and manage front desk operations. Responsibilities include welcoming guests, handling communications, maintaining records, and assisting with property management. Ideal candidates will have strong customer service and communication skills, along with attention to detail. The role may require travel to other properties across India. Join us to create memorable experiences for our guests.

Qualifications

• Experience in guest services or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet guests and ensure high satisfaction.
• Manage check-in and check-out efficiently.
• Handle communications via phone, messages, and emails.
• Maintain organized records and documentation.
• Assist with property management and inventory checks.
• Support food and beverage services for guest satisfaction.
• Assist in basic financial documentation and invoicing.
• Be open to travel to other locations as needed.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Job description

Guest Relations Executive / Front Office

0-10

Amritsar

Full-Time

KEY RESPONSIBILITIES:

• Guest Services - Greet and welcome guests warmly, ensuring high levels of customer satisfaction throughout their stay. Provide accurate information about the property, local experiences, and goSTOPS community.
• Front Desk Operations - Manage guest check-in and check-out processes efficiently. Ensure all registration documents and ID verifications are accurately maintained.
• Communication - Handle phone calls, messages, and emails; redirect queries to appropriate departments. Maintain a helpful, clear, and friendly communication tone with guests and staff.
• Administrative Support - Maintain organized records, checklists, and documentation logs. Prepare spreadsheets and reports for operational and guest service needs.
• Property Management Assistance - Conduct periodic inventory checks and maintain supply records. Assist with procurement and restocking of monthly operational supplies. Act as the property in-charge during the absence of the Property Manager.
• Food and Beverage Assistance - Assist in serving food and beverages, ensuring guest satisfaction and cleanliness of service areas.
• Book-keeping Support - Issue invoices and assist in basic financial documentation such as bill checks and petty cash records.
• Cross-Location Travel - Be open to traveling to other goSTOPS properties across South and West India when required.