Executive-Guest Relations

Brigade Group; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Brigade Group in Bengaluru is seeking a guest relations/front desk associate to ensure upscale service, greet guests, respond to inquiries, and manage events. You will analyze guest feedback and collaborate with teams to enhance service quality and ratings.

This role involves maintaining a polished front desk and addressing guest needs with courtesy. Ideal candidates will enjoy high-class hospitality, build rapport with guests, and coordinate activities approved by head office, contributing to a

Responsibilities

• Guest management & engagement activities
• Build relationships with guests, make them comfortable and address complaints courteously
• Receive guests, greet warmly, attend inquiries and answer calls
• Organise events and activities approved by the head office
• Maintain front desk orderliness and keep the area clean
• Report maintenance issues and faulty appliances to the manager for repair

Job description

Ensuring and providing flawless, upscale, professional, and high-class customer service experiences. Analysing customer feedback and providing strategic direction to continuously improve overall rating. Responding to customer needs and anticipating their unstated ones.

Core Responsibilities

• Guest management & guest engagement activities
• Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.
• Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
• Organise events and activities approved by the head office
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
• Report maintenance issues and malfunctioning appliances to the manager for quick repair.