Guest Relations Executive

goSTOPS Hospitality; Puducherry; On-site; INR 180,000 - 320,000; Full time

Job summary

A hospitality service provider in Puducherry is seeking a dynamic individual for Guest Services. The role involves greeting guests, managing front desk operations, and ensuring a high level of customer satisfaction. Responsibilities include handling check-ins and check-outs, managing communication, maintaining records, assisting with food and beverage services, and conducting inventory checks. A friendly demeanor and readiness to assist guests are crucial for success in this position.

Qualifications

• Strong communication skills in English.
• Ability to manage front desk operations effectively.
• Customer service experience is a plus.
• Be prepared to travel to other goSTOPS sites.

Responsibilities

• Greet and welcome guests warmly to ensure high customer satisfaction.
• Manage efficient check-in and check-out processes for guests.
• Handle phone calls and messages, redirecting queries as needed.
• Maintain organized records and documentation logs.
• Assist in food and beverage service ensuring cleanliness.
• Conduct inventory checks and maintain supply records.
• Assist with procurement and restocking of supplies.
• Act as property in‑charge during the Property Manager's absence.
• Assist in serving food and beverages and keep service areas clean.
• Issue invoices and assist in basic financial documentation.
• Be open to traveling to other goSTOPS properties.

Skills

Guest service

Communication

Front desk operations

Inventory management

Procurement

Spreadsheets

Travel readiness

Tools

Spreadsheet software

Invoice processing

Job description

Guest Services

Greet and welcome guests warmly, ensuring high levels of customer satisfaction throughout their

Provide accurate information about the property, local experiences, and goSTOPS community

Front Desk Operations

Manage guest check-in and check-out processes efficiently.

Ensure all registration documents and ID verifications are accurately maintained.

Communication

Handle phone calls, messages, and emails; redirect queries to appropriate departments.

Maintain a helpful, clear, and friendly communication tone with guests and staff.

Administrative Support

Maintain organized records, checklists, and documentation logs.

Prepare spreadsheets and reports for operational and guest service needs.

Property Management Assistance

Conduct periodic inventory checks and maintain supply records.

Assist with procurement and restocking of monthly operational supplies.

Act as the property in‑charge during the absence of the Property Manager.

Food and Beverage Assistance

Assist in serving food and beverages, ensuring guest satisfaction and cleanliness of service areas.

Book‑keeping Support

Issue invoices and assist in basic financial documentation such as bill checks and petty cash records.

Cross‑Location Travel

Be open to traveling to other goSTOPS properties across South and West India when required.