Guest Relation Executive

Displays And Beyond; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Displays And Beyond in Mumbai is seeking a Guest Relationship Executive to deliver an exceptional experience to visitors at real estate projects and sales offices. You will welcome guests, coordinate with the sales team, and oversee interactions from inquiry to site visit.

The role requires a bachelor's degree in Hospitality or related field, a customer-centric approach, and experience with CRM systems. You will maintain records, manage appointments, and ensure meetings and reception areas meet

Qualifications

• Bachelor's degree in Hospitality or related field.
• Experience in real estate industry preferred.
• Strong customer-centric approach and professional guest handling.

Responsibilities

• Welcome guests warmly and provide exceptional customer service throughout their visit.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with the sales team to ensure timely assistance and smooth client interactions.
• Maintain accurate records of walk-in clients, leads, and guest feedback in the CRM system and assist with reservations and appointments.
• Ensure meeting rooms are clean and equipped with required stationery and presentation materials.
• Maintain reception and guest areas to meet service standards.

Skills

Customer Service

CRM Systems

Hospitality Knowledge

Communication Skills

Education

Bachelor's degree in Hospitality

Tools

CRM Software

Job description

Gender : Female only

Job Description

We are looking for a dynamic and customer-oriented Guest Relationship Executive to deliver an exceptional experience to clients visiting our real estate projects and sales offices. The ideal candidate will welcome visitors, coordinate with the sales team, manage client interactions, and ensure a seamless customer journey from inquiry to site visit.

Roles & Responsibility

• Welcome guests warmly and provide exceptional customer service throughout their visit.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with the sales team to ensure timely assistance and smooth client interactions.
• Maintain accurate records of walk-in clients, leads, and guest feedback in the CRM system Assist in managing reservations, appointments, and guest check-ins/check-outs, as applicable.
• Ensure meeting rooms are clean and fully equipped with the required stationery, presentation materials before client meetings and site visit discussions.
• Ensure the reception and guest areas are well-maintained and uphold the organization's service standards.

Education

• Bachelor's degree in Hospitality, Business Administration, or any related field.
• Skills - Experience preferably in the real estate industry.
• Strong customer-centric approach with the ability to handle guests professionally.