Guest Relation Executive

Hgp Community; Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

Hgp Community in Mumbai invites applications for a front desk executive role. The position focuses on guest arrival, check-in, and conveying information about hotel facilities to guests.

You will manage front desk operations, handle guest requests, resolve issues promptly, and ensure smooth room allocation, key distribution, and registration processes. You will also provide excellent service to ensure a positive guest experience.

Responsibilities

• Greet guests upon arrival, check-in, and provide information about hotel facilities.
• Manage front desk operations, including handling guest requests and resolving issues promptly.
• Ensure efficient room allocation, key distribution, and registration processes.
• Provide exceptional customer service to ensure a positive guest experience.
• Maintain data and execute reports in Excel.

Job description

Roles and Responsibilities

• Greet guests upon arrival, check-in, and provide information about hotel facilities.


• Manage front desk operations, including handling guest requests and resolving issues promptly.


• Ensure efficient room allocation, key distribution, and registration processes.


• Provide exceptional customer service to ensure a positive guest experience.


• Maintain data and execute reports in Excel.