Google Ads Support

TP; Gurugram District; Presencial; INR 279.000 - 502.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cab facility

Office-based role

Descripción de la vacante

TP in Gurugram (Downtown) is hiring Ads Support Specialists to assist customers with digital marketing and advertising platform queries. The role focuses on addressing inquiries across email and chat, delivering professional responses, and solving problems with a customer-first approach.

Join a 5-day work week with rotational shifts and cab facility. This on-site role requires strong written English, logical problem solving, and comfort using AI tools to enhance support and stay current with

Formación

• Clear written English and professional email communication required.
• Strong logical reasoning and problem-solving abilities.
• Basic computer knowledge and ability to multitask across multiple screens.
• Willingness to learn and use AI tools and digital technologies.
• Ability to work under pressure and handle challenging customer situations.
• Flexible to adapt to new processes and updates.

Responsabilidades

• Respond to customer queries via email, chat, and other support channels.
• Write clear, professional, customer-friendly responses.
• Understand problems and provide logical solutions.
• Assist customers with technical issues related to digital advertising platforms.
• Use AI tools to research information and resolve queries efficiently.
• Manage multiple CRM tools and applications simultaneously.
• Handle challenging interactions with patience and professionalism.
• Stay updated with new tools, technologies, and digital marketing trends.

Conocimientos

Written communication

Logical thinking

Multitasking

AI tools aptitude

Under pressure

Adaptability

Descripción del empleo

We're Hiring: Ads Support Specialists | Digital Marketing Support

Location: Downtown, Gurugram (Work From Office)

Job Type: Full-Time

Working Days: 5 days a week

Shifts: Rotational

Cab Facility: Both-side cab available

Immediate Joiners only

Job Description

We are looking for enthusiastic and customer-focused individuals to join our team as Ads Support Specialists. The role involves assisting customers with queries related to digital marketing and advertising platforms, troubleshooting issues, and delivering an excellent customer experience.

Key Responsibilities

• Respond to customer queries through email, chat, and other support channels.
• Write clear, professional, and customer-friendly responses.
• Understand customer problems and provide logical solutions.
• Assist customers with technical issues related to digital advertising platforms.
• Use AI tools to research information and resolve queries efficiently.
• Handle multiple CRM tools and applications simultaneously.
• Manage challenging customer interactions with patience and professionalism.
• Stay updated with new tools, technologies, and digital marketing trends.

Required Skills

• Good written English and professional email communication skills.
• Strong logical reasoning and problem-solving abilities.
• Basic computer knowledge and the ability to multitask across multiple screens.
• Willingness to learn and use AI tools and digital technologies.
• Ability to work under pressure and handle challenging customer situations.
• Flexibility to adapt to new processes and updates.