We are hiring For google ads specialist II TP -Gurugram

TP; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

TP in Gurgaon is seeking Customer Support Executives to join the Digital Marketing Process team. You will assist customers with queries related to digital marketing tools, troubleshoot issues, and ensure a high-quality customer experience.

The role requires strong written English, problem solving, and the ability to use AI tools to resolve problems. This is an in-office position with opportunities to grow in a dynamic digital marketing support environment.

Qualifications

• 1 year voice process experience is required.
• Excellent written English and email skills.
• Basic computer knowledge and multi-screen work ability.
• Willingness to learn AI tools and digital technologies.
• Ability to handle pressure and challenging customer situations.
• Work From Office in Gurgaon.

Responsibilities

• Respond to customer queries via email, chat and voice.
• Write clear, professional responses for customers.
• Diagnose problems and provide logical solutions.
• Assist customers with issues on digital marketing platforms.
• Utilize AI tools to locate information and resolve queries.
• Manage multiple CRM tools while assisting customers.
• Handle difficult customers with patience and professionalism.
• Stay updated with new tools and digital marketing trends.

Skills

Written English

Email communication

Problem solving

AI tools usage

CRM tools

Multi-screen work

Adaptability

Tools

Google Ads

Google Analytics

Google Merchant Center

CRM software

Job description

We're Hiring: Customer Support Executive Digital Marketing Process

Location: [Gurgaon]

Job Type: Full-Time | Work From Office

only immediate joiner required

VOICE PROCESS Experience is mandate - 1 year exp

Process: Digital Marketing Support

Job Description

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. The role involves assisting customers with their queries related to digital marketing tools, troubleshooting issues, and providing the best possible customer experience.

Key Responsibilities

• Respond to customer queries through email, chat and voice , and other support channels.
• Write clear, professional, and customer-friendly responses.
• Understand customer problems and provide logical solutions.
• Assist customers with technical issues related to digital marketing platforms.
• Use AI tools to find information and resolve queries efficiently.
• Handle multiple CRM tools and applications while assisting customers.
• Manage difficult customer situations with patience and professionalism.
• Stay updated with new tools, technologies, and digital marketing trends.

Required Skills

• Good written English and email communication skills.
• Strong logical reasoning and problem-solving abilities.
• Basic knowledge of computers and the ability to work on multiple screens.
• Willingness to learn and use AI tools and digital technologies.
• Ability to handle pressure and deal with challenging customer situations.
• Flexibility to adapt to new processes and updates.

Preferred Skills (Not Mandatory)

• Basic understanding of digital marketing.
• Familiarity with Google Ads, Google Merchant Center, or Google Analytics.
• Experience in customer support, technical support, or digital marketing support will be an advantage.

Why Join Us?

Be part of a dynamic team where you can develop your communication skills, learn new technologies, and build your career in digital marketing support.