Hiring For Ads Support Specialist!

TP; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

TP in Gurugram is seeking Customer Support Executives to join our Digital Marketing Support team. You will assist customers with queries about digital marketing tools, troubleshoot issues, and strive to deliver the best customer experience across channels.

You will respond via call, email, chat; write clear, professional replies; and stay updated with new tools and trends. We value curiosity, teamwork, and the ability to learn AI-assisted solutions to resolve problems efficiently.

Qualifications

• Excellent written English and email communication.
• Strong logical reasoning and problem-solving abilities.
• Basic computer skills and ability to multitask across screens.
• Willingness to learn AI tools and digital technologies.
• Ability to handle pressure and adapt to updates.

Responsibilities

• Respond to customer queries through call, email, chat, and other support channels.
• Write clear, professional, and customer-friendly responses.
• Understand customer problems and provide logical solutions.
• Assist customers with technical issues related to digital marketing platforms.
• Use AI tools to find information and resolve queries efficiently.
• Handle multiple CRM tools and applications while assisting customers.
• Manage difficult customer situations with patience and professionalism.
• Stay updated with new tools, technologies, and digital marketing trends.

Skills

Written English

Problem Solving

Computers Basics

AI Tools

Multi-Channel Support

Job description

Job Type: Full-Time | Work From Office

Process: Digital Marketing Support

Job Description:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. The role involves assisting customers with their queries related to digital marketing tools, troubleshooting issues, and providing the best possible customer experience.

Key Responsibilities:

• Respond to customer queries through call, email, chat, and other support channels.
• Write clear, professional, and customer-friendly responses.
• Understand customer problems and provide logical solutions.
• Assist customers with technical issues related to digital marketing platforms.
• Use AI tools to find information and resolve queries efficiently.
• Handle multiple CRM tools and applications while assisting customers.
• Manage difficult customer situations with patience and professionalism.
• Stay updated with new tools, technologies, and digital marketing trends.

Required Skills:

• Good written English and email communication skills.
• Strong logical reasoning and problem-solving abilities.
• Basic knowledge of computers and the ability to work on multiple screens.
• Willingness to learn and use AI tools and digital technologies.
• Ability to handle pressure and deal with challenging customer situations.
• Flexibility to adapt to new processes and updates.