Google Ads Specialist

TP; New Delhi, Gurugram District; Vor Ort; INR 350.000 - 550.000; Vollzeit

Zusammenfassung

TP in Gurgaon is seeking a Digital Marketing/Google Ads support specialist for immediate joining. The role involves handling customer support via calls, chat, and phone, and resolving Google Ads-related issues in a blended environment. Night shift with 5 working days and 2 rotational offs.

Eligibility requires a graduate with at least 1 year of experience in Digital Marketing or Google Ads. AI-powered tooling will be used to summarize cases and draft responses.

Qualifikationen

• Graduate with 1 year of experience in Digital Marketing or Google Ads.

Aufgaben

• Provide customer support through calls, Chat, and Phone in a blended support environment.
• Troubleshoot and resolve Google Ads issues, including campaign setup, billing, ad disapprovals, and conversion tracking.
• Analyze customer concerns by reviewing case history and identifying the root cause to deliver effective resolutions.
• Use AI-powered tools and LLMs to summarize cases, retrieve policy information, and draft personalized customer responses.
• Follow established processes, maintain accurate documentation, manage case follow-ups, and ensure timely resolutions.
• Act as a customer advocate by identifying product issues, documenting trends, and contributing to improved customer satisfaction.

Kenntnisse

Google Ads

Customer support

Troubleshooting

AI tools

Ausbildung

Bachelor's degree

Tools

LLMs

AI tools

Jobbeschreibung

Were Hiring Google Ads | Gurgaon Location
Looking to kickstart or grow your career in a dynamic work environment? This opportunity is for you!

Immediate Joiners Preferred
Shift: Night Shift
Working Days: 5 Days Working
Week Offs: 2 Days
Interview Mode: Virtual

Job Details:

• Location: Gurgaon
• Work Schedule: 5 working days with 2 rotational weekly offs
• Eligibility: Graduate with a minimum of 1 year of experience in Digital Marketing or Google Ads.

Key Responsibilities:

• Provide customer support through calls, Chat, and Phone in a blended support environment.
• Troubleshoot and resolve Google Ads issues, including campaign setup, billing, ad disapprovals, and conversion tracking.
• Analyze customer concerns by reviewing case history and identifying the root cause to deliver effective resolutions.
• Use AI-powered tools and LLMs to summarize cases, retrieve policy information, and draft personalized customer responses.
• Follow established processes, maintain accurate documentation, manage case follow-ups, and ensure timely resolutions.
• Act as a customer advocate by identifying product issues, documenting trends, and contributing to improved customer satisfaction.