Google Ads Specialist - PPC | Customer Support

WSNE Consulting Pvt. Ltd.; Gurugram District; In loco; INR 520.000 - 660.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary upto 6 LPA

Lucrative Incentives

5 Working Days

24x7 Shifts / Night shifts

Both side cabS

Job Location : Gurugram

Descrizione del lavoro

WSNE Consulting Pvt. Ltd. in Gurugram is seeking a Google Ads Platinum Troubleshooting & Customer Service Agent to diagnose and resolve complex platform issues, advise on campaign optimizations, and deliver exceptional client experiences across voice, chat, and email.

You will own end-to-end issue resolution, translate technical concepts for advertisers, and stay current with Google Ads updates. Strong PPC, GA skills, and 24/7 shift flexibility are required.

Competenze

• 2+ years hands-on experience in digital marketing with PPC specialization.
• Proven track record resolving advertiser issues in Google Ads.
• Mandatory phone/voice support experience in a fast-paced BPO / contact center.
• Experience delivering international multi-channel support (Phone, Chat, Email).
• Strong proficiency with GA integration and conversion tracking.
• Familiarity with scripting or automation tools for Google Ads is a plus.
• Willingness to work in a 24/7 rotational shift environment.
• English proficiency at least B2 level.

Mansioni

• Diagnose and resolve complex issues in Google Ads, including campaign setup, ad disapprovals, budget pacing, bidding, and targeting.
• Troubleshoot conversion tracking and GA integrations.
• Own client issues end-to-end and escalate when needed.
• Flag and manage escalations for timely resolutions.
• Deliver high-touch support across Phone, Chat, Email.
• Translate technical concepts into clear guidance for advertisers.
• Analyze campaign data and advise on optimization opportunities.
• Develop efficient troubleshooting workflows and leverage automation to speed resolutions.
• Stay updated on Google Ads updates and product rollouts.
• Adapt to growing advertiser needs to deliver scalable support.

Conoscenze

Paid Search

PPC

Digital Marketing

Voice Support

International Support

Google Analytics

Google Ads Scripts

English Proficiency

Formazione

Bachelor's Degree

Strumenti

Google Analytics

Google Ads Scripts

Descrizione del lavoro

Role Overview

As a Google Ads Platinum Troubleshooting & Customer Service Agent, you will serve as the dedicated, go-to expert for our most valued, top-tier advertisers. In this high-touch role, you will be responsible for diagnosing and resolving complex platform and performance issues, consulting on campaign optimizations, and delivering an exceptional client experience across voice, chat, and email channels.

Key Responsibilities

Technical Troubleshooting & Issue Resolution:

Diagnose and resolve complex technical and performance issues within Google Ads, including campaign setup, ad disapprovals, budget pacing, bidding strategies, and targeting.

Troubleshoot advanced conversion tracking, tagging, and Google Analytics integrations.

Take end-to-end ownership of client issues, driving resolution independently or by partnering with cross-functional lines of business (LOBs).

Promptly flag, document, and manage escalations to ensure timely, high-quality resolutions for advertisers.

Client Consultation & Relationship Management:

Deliver high-touch customer support across Phone, Chat, and Email channels, with mandatory voice handling.

Translate complex technical and platform concepts into clear, concise, and actionable guidance for advertisers.

Understand advertisers core business objectives and recommend tailored, strategic solutions to enhance campaign ROI and performance.

Proactively analyze campaign data, identify trends, and advise clients on optimization opportunities and best practices.

Process Improvement & Platform Expertise:

Develop and implement efficient troubleshooting workflows, leveraging automation tools and scripts to streamline resolutions.

Stay at the forefront of Google Ads updates, product rollouts, and advertising guidelines by attending webinars, product trainings, and industry sessions.

Adapt to the changing needs and growing demands of advertisers to deliver scaled, agile support.

Educational Qualifications & Certifications

• Education: Bachelors Degree / Graduation in any discipline.
• Certifications: Mandatory Google Ads (AdWords) certification.

Required Experience & Qualifications

Domain Experience:

2+ years of hands-on experience in digital marketing with a strong specialization in Paid Search / Pay-Per-Click (PPC) advertising.

Proven track record in end-to-end resolution of advertiser issues within Google Ads.

Customer Support Background:

Mandatory phone/voice customer support experience within a fast-paced BPO / contact center environment.

Hands-on experience delivering international multi-channel support (Phone, Chat, and Email).

Technical Skills:

Strong proficiency with Google Analytics integration and conversion tracking.

Familiarity with scripting, automated rules, or automation tools for Google Ads is a strong plus.

Shift Flexibility:

Willingness and availability to work in a 24/7 rotational shift environment.

Language & Communication Requirements

• English Proficiency: Minimum B2 level (CEFR) or equivalent.
• Exceptional verbal and written communication skills with the ability to articulate thoughts logically, professionally, and empathetically.

Perks and Benefits

Salary upto 6LPA

Lucrative Incentives

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram