Ads Support Specialist

TP; Gurugram District; On-site; INR 500,000 - 600,000; Full time

Job summary

TP is hiring a Customer Support Executive for Digital Marketing Process in Gurgaon Downtown. This is a full-time, work-from-office role that offers a salary up to 5.0–6.0 LPA.

You will assist customers with queries related to digital marketing tools, troubleshoot issues, and ensure a positive customer experience across email, chat, and other channels. Key tasks include writing clear responses, guiding users through technical issues on marketing platforms, using AI tools to find information, and

Qualifications

• Good written English and email communication skills.
• Strong logical reasoning and problem-solving abilities.
• Basic knowledge of computers and ability to work on multiple screens.
• Willingness to learn and use AI tools and digital technologies.
• Ability to handle pressure and deal with challenging customer situations.
• Flexibility to adapt to new processes and updates.

Responsibilities

• Respond to customer queries through email, chat, and other support channels.
• Write clear, professional, and customer-friendly responses.
• Understand customer problems and provide logical solutions.
• Assist customers with technical issues related to digital marketing platforms.
• Use AI tools to find information and resolve queries efficiently.
• Handle multiple CRM tools and applications while assisting customers.
• Manage difficult customer situations with patience and professionalism.

Skills

Written English

Logical reasoning

Multi-screen use

Learning AI tools

Pressure handling

Adaptability

Job description

We're Hiring: Customer Support Executive Digital Marketing Process

Location:- Gurgaon Downtown

Salary : -Up to 5.0 LPA - 6 LPA

• Joining: Immediate Joiners Preferred

Job Type: Full-Time | Work From Office

Process: Digital Marketing Support

Job Description

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. The role involves assisting customers with their queries related to digital marketing tools, troubleshooting issues, and providing the best possible customer experience.

Key Responsibilities

• Respond to customer queries through email, chat, and other support channels.


• Write clear, professional, and customer-friendly responses.


• Understand customer problems and provide logical solutions.


• Assist customers with technical issues related to digital marketing platforms.


• Use AI tools to find information and resolve queries efficiently.


• Handle multiple CRM tools and applications while assisting customers.


• Manage difficult customer situations with patience and professionalism.


• Stay updated with new tools, technologies, and digital marketing trends.

Required Skills

• Good written English and email communication skills.


• Strong logical reasoning and problem-solving abilities.


• Basic knowledge of computers and the ability to work on multiple screens.


• Willingness to learn and use AI tools and digital technologies.


• Ability to handle pressure and deal with challenging customer situations.


• Flexibility to adapt to new processes and updates.

Preferred Skills

• Basic understanding of digital marketing.


• Familiarity with Google Ads, Google Merchant Center, or Google Analytics.


• Experience in customer support, technical support, or digital marketing support will be an advantage.

Why Join Us?

Be part of a dynamic team where you can develop your communication skills, learn new technologies, and build your career in digital marketing support.

[e-mail] / 7301387149