Operation Support Executive (Ads Support Specialist)

TP; Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

TP in Gurgaon is seeking enthusiastic Customer Support Executives to assist customers with queries related to digital marketing tools, troubleshoot issues, and deliver an excellent customer experience from our Downtown Gurgaon location.

You will respond via email, chat, and other channels, write clear, professional responses, handle multiple CRM tools, stay updated with new tools and trends, and be willing to learn AI tools to resolve inquiries efficiently.

Qualifications

• Good written English and email communication skills.
• Strong logical reasoning and problem-solving abilities.
• Basic knowledge of computers and the ability to work on multiple screens.
• Willingness to learn and use AI tools and digital technologies.
• Ability to handle pressure and deal with challenging customer situations.
• Flexibility to adapt to new processes and updates.

Responsibilities

• Respond to customer queries through email, chat, and other support channels.
• Write clear, professional, and customer-friendly responses.
• Understand customer problems and provide logical solutions.
• Assist customers with technical issues related to digital marketing platforms.
• Use AI tools to find information and resolve queries efficiently.
• Handle multiple CRM tools and applications while assisting customers.
• Manage difficult customer situations with patience and professionalism.
• Stay updated with new tools, technologies, and digital marketing trends.

Skills

Written English

Email communication

Logical reasoning

AI tools familiarity

CRM proficiency

Customer service

Multitasking

Job description

Location:-Gurgaon, Downtown
Joining: Immediate Joiners Preferred
Process:- Digital Marketing Support

Job Description

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. The role involves assisting customers with their queries related to digital marketing tools, troubleshooting issues, and providing the best possible customer experience.

Key Responsibilities

• - Respond to customer queries through email, chat, and other support channels.
• - Write clear, professional, and customer-friendly responses.
• - Understand customer problems and provide logical solutions.
• - Assist customers with technical issues related to digital marketing platforms.
• - Use AI tools to find information and resolve queries efficiently.
• - Handle multiple CRM tools and applications while assisting customers.
• - Manage difficult customer situations with patience and professionalism.
• - Stay updated with new tools, technologies, and digital marketing trends.

Required Skills

• - Good written English and email communication skills.
• - Strong logical reasoning and problem-solving abilities.
• - Basic knowledge of computers and the ability to work on multiple screens.
• - Willingness to learn and use AI tools and digital technologies.
• - Ability to handle pressure and deal with challenging customer situations.
• - Flexibility to adapt to new processes and updates.

Why Join Us?

Be part of a dynamic team where you can develop your communication skills, learn new technologies, and build your career in digital marketing support.