Global Customer Support Executive

Peoplelogic Business Solutions; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Peoplelogic Business Solutions in Bengaluru is seeking a proactive Customer Support professional to respond to written inquiries (price and availability requests, order tracking, and complaints) through the case management system.

You will serve as the primary point of contact for external customers, route cases to the appropriate internal teams, and actively monitor open cases to ensure timely resolution and high customer satisfaction.

Responsibilities

• Respond to written customer inquiries (price and availability requests, order tracking, and complaints) through the case management and
• serve as the primary point of contact for external customers
• Route cases to the appropriate internal teams (e.g., technical inquiries to Technical Support) to ensure accurate and efficient handling
• Actively monitor and follow up on open cases to ensure timely resolution and high levels of customer satisfaction
• Document all case activities, actions taken, and outcomes to ensure transparency and enable effective follow-up
• Promote the use of efficient customer service channels to enhance the overall customer experience
• Contribute to the continuous improvement of processes by updating the knowledge base and sharing best practices and improvement ideas
• Take ownership of personal learning and development to build strong knowledge of products, processes, and systems

Job description

Role & responsibilities

Your job:

• Respond to written customer inquiries (price and availability requests, order tracking, and complaints) through the case management and
• serve as the primary point of contact for external customers
• Route cases to the appropriate internal teams (e.g., technical inquiries to Technical Support) to ensure accurate and efficient handling
• Actively monitor and follow up on open cases to ensure timely resolution and high levels of customer satisfaction
• Document all case activities, actions taken, and outcomes to ensure transparency and enable effective follow-up
• Promote the use of efficient customer service channels to enhance the overall customer experience
• Contribute to the continuous improvement of processes by updating the knowledge base and sharing best practices and improvement ideas
• Take ownership of personal learning and development to build strong knowledge of products, processes, and systems

Preferred candidate profile