Customer Support Executive

LYWO RECRUITMENT CONSULTING; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

LYWO RECRUITMENT CONSULTING in Hyderabad seeks a customer support professional to answer questions about products, orders, payments, delivery and returns. You will provide accurate information and maintain a friendly, professional approach to every interaction.

You will resolve complaints within defined timelines, coordinate with internal teams for order tracking and escalations, and keep CRM records up to date to ensure a seamless customer experience.

Responsibilities

• Respond to customer questions regarding products, orders, payments, delivery and returns.
• Provide accurate information about company products and services.
• Resolve customer complaints professionally and within defined timelines.
• Coordinate with internal teams for order tracking, delivery issues and escalations.
• Maintain customer records and update interactions in the CRM system.
• Follow up with customers to ensure satisfactory resolution of their concerns.
• Collect customer feedback and share recurring issues with the relevant teams.
• Maintain a polite, professional and customer-friendly approach.
• Meet customer satisfaction and response-time targets.

Job description

Role & responsibilities

• Respond to customer questions regarding products, orders, payments, delivery and returns.
• Provide accurate information about company products and services.
• Resolve customer complaints professionally and within defined timelines.
• Coordinate with internal teams for order tracking, delivery issues and escalations.
• Maintain customer records and update interactions in the CRM system.
• Follow up with customers to ensure satisfactory resolution of their concerns.
• Collect customer feedback and share recurring issues with the relevant teams.
• Maintain a polite, professional and customer-friendly approach.
• Meet customer satisfaction and response-time targets.