Customer Support Executive

Krishna Enterprises; Delhi; On-site; INR 167,000 - 335,000; Full time

Job summary

Krishna Enterprises in Delhi, India is seeking a customer support professional to handle queries received via phone, email, and chat. The role focuses on delivering excellent service by understanding customer needs and resolving issues promptly while identifying upsell opportunities.

You will maintain CRM records, coordinate with internal teams, and work to resolve complex customer issues, ensuring a smooth customer experience and high satisfaction levels.

Responsibilities

• Manage customer queries via phone calls, emails, and chats to resolve issues promptly.
• Provide excellent customer service by understanding their needs and concerns.
• Identify opportunities for upselling and cross-selling products or services to existing customers.
• Maintain accurate records of customer interactions using CRM software.
• Collaborate with internal teams to resolve complex customer issues.

Job description

Roles and Responsibilities

• Manage customer queries via phone calls, emails, and chats to resolve issues promptly.
• Provide excellent customer service by understanding their needs and concerns.
• Identify opportunities for upselling and cross-selling products or services to existing customers.
• Maintain accurate records of customer interactions using CRM software.
• Collaborate with internal teams to resolve complex customer issues.