Genesys Cloud Developer

MNC Group; Hyderabad, Chennai District, Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

MNC Group is seeking a Cloud Developer to design, develop, and maintain scalable cloud-based applications using IVR technology in Hyderabad, India. The role requires collaboration with cross-functional teams to integrate chatbots into existing systems, delivering seamless customer interactions.

The ideal candidate will apply AI-powered NLP techniques to enhance customer experience and troubleshoot CX platforms with timely resolutions.

Qualifications

• 4-8 years of experience in IT services & consulting as a Cloud Developer or similar role.
• Strong understanding of AI concepts including ML algorithms and neural networks.
• Proficiency in developing chatbot interfaces using Python or JavaScript.

Responsibilities

• Design, develop, test, deploy and maintain scalable cloud-based applications using IVR technology.
• Collaborate with cross-functional teams to integrate chatbots into existing systems and ensure seamless customer interactions.
• Develop AI-powered solutions to improve customer experience through NLP techniques.
• Troubleshoot CX platforms and provide timely resolutions.

Skills

Cloud Development

AI Concepts

Chatbots

Python

JavaScript

Job description

Roles and Responsibilities :

• Design, develop, test, deploy and maintain scalable cloud-based applications using IVR (Interactive Voice Response) technology.
• Collaborate with cross-functional teams to integrate chatbots into existing systems and ensure seamless customer interactions.
• Develop AI-powered solutions to improve customer experience through natural language processing (NLP) techniques.
• Troubleshoot issues related to CX (Customer Experience) platforms and provide timely resolutions.

Job Requirements :

• 4-8 years of experience in IT services & consulting industry as a Cloud Developer or similar role.
• Strong understanding of artificial intelligence concepts such as machine learning algorithms and neural networks.
• Proficiency in developing chatbot interfaces using various programming languages like Python or JavaScript.