IVR Developer

Charter Global; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Charter Global is looking for a skilled developer in Hyderabad to design and develop IVR call flows with Genesys Cloud Architect. The role includes building conversational IVR solutions with natural language processing, implementing call routing logic, and integrating AWS Lambda for custom business logic. Candidates should have at least 4 years of experience with Genesys Cloud Platform and strong skills in serverless function development. This position offers a dynamic work environment focused on innovation and technology.

Qualifications

• 4+ years of experience with Genesys Cloud Platform focusing on architecting, routing, and integrations.
• Experience in designing call flows and developing voice applications.
• Proficiency in serverless function development using AWS Lambda.

Responsibilities

• Design and develop IVR call flows using Genesys Cloud Architect.
• Build conversational IVR solutions leveraging natural language processing capabilities.
• Implement voice prompts, menu structures, and intelligent call routing logic.

Skills

Genesys Cloud Platform

IVR Development

AWS Lambda

REST APIs

Python

JSON/XML

Job description

• Design and develop IVR call flows using Genesys Cloud Architect
• Build conversational IVR solutions with natural language processing capabilities
• Implement voice prompts, menu structures, and intelligent call routing logic
• Develop conversational AI workflows using Genesys Cloud AI services
• Integrate with AWS Lambda functions for custom business logic implementation
• Build intent recognition and entity extraction capabilities
• Create REST API integrations for real‑time data retrieval and updates
• Develop serverless functions using AWS Lambda and Azure Functions

Required Skills

• Genesys Cloud Platform (4+ years) – Architect, routing, integrations
• IVR Development – Call flow design and voice application development
• AWS Lambda – Serverless function development and deployment
• REST APIs – Integration development and consumption
• Python – Data processing and AI integrations
• JSON/XML – Data formats and configuration management