Genesys Cloud IVR Developer with Chatbot Skills

Unified Consultancy Services; Delhi; Remote; INR 1,500,000 - 2,200,000; Full time

Benefits offered by this job

Fully remote work with flexible timing

Opportunity to work on AI-powered platforms

Collaborative team environment

Competitive salary and performance-based incentives

Job summary

A digital solutions company is seeking a Genesys Cloud IVR Developer with Chatbot Skills to join their remote engineering team. Responsibilities include designing IVR workflows, integrating chatbots, and collaborating with various teams to enhance customer experiences. Candidates should have 5–6 years of experience with Genesys Cloud CX and chatbot frameworks. This position offers a fully remote work environment and competitive salary.

Qualifications

• 5–6 years of experience with Genesys Cloud CX.
• Strong command of Architect tool and flow design.
• Solid experience with Google Dialogflow or equivalent.

Responsibilities

• Design and implement IVR workflows using Genesys Cloud CX Architect.
• Build and maintain voice and chatbots with NLP integration.
• Collaborate with teams to create seamless customer journeys.

Skills

Hands-on experience with Genesys Cloud CX

Architect tool proficiency

Chatbot frameworks knowledge

REST API integration experience

Proficiency in JSON and JavaScript

Knowledge of Omnichannel routing

Familiarity with Speech-to-Text configurations

CI/CD tools exposure

Job description

Genesys Cloud IVR Developer with Chatbot Skills

Join to apply for the Genesys Cloud IVR Developer with Chatbot Skills role at Unified Consultancy Services

Job Description (JD) for a Genesys Cloud IVR Developer with Chatbot Skills for a remote position at Unified Consultancy Services, targeting candidates with 5–6 years of experience:

Genesys Cloud IVR Developer (Chatbot Expertise)

Location: Remote (India / Global)

Experience: 5–6 Years

Employment Type: Full-time

Company: Unified Consultancy Services

About Us

Unified Consultancy Services is a next-gen digital solutions company specializing in AI-driven Contact Center, CX, and Cloud Communication Platforms. We are currently looking for a highly skilled Genesys Cloud IVR Developer with chatbot integration expertise to join our remote engineering team and support our global enterprise customers.

Key Responsibilities

• Design, develop, and implement IVR workflows using Genesys Cloud CX Architect.
• Build and maintain voice bots and chatbots, integrating NLP and AI platforms (Google Dialogflow, Amazon Lex, Nuance, etc.).
• Collaborate with the Contact Center Ops, UX, and Product teams to design seamless customer journeys across voice and digital channels.
• Develop RESTful integrations with CRM, ticketing, knowledge bases, and third-party APIs within Genesys Cloud.
• Configure and troubleshoot call flows, queues, skills, DIDs, and digital channels (chat, email, SMS).
• Participate in CI/CD processes for deploying IVR/chatbot flows.
• Perform unit testing, UAT support, and provide post-production issue resolution.
• Monitor and optimize performance using Genesys reporting and analytics tools.

Required Skills & Experience

• 5–6 years of hands-on experience with Genesys Cloud CX (formerly PureCloud).
• Strong command of Architect tool, IVR scripting, and flow design.
• Solid experience with chatbot frameworks: Google Dialogflow, Amazon Lex, or equivalent.
• Experience integrating with backend systems via REST APIs.
• Proficiency in JSON, JavaScript, and Lambda functions for dynamic flows.
• Knowledge of Omnichannel routing, BOT-Handoff, and call/email/chat queueing strategies.
• Familiarity with Speech-to-Text (STT) and Text-to-Speech (TTS) configurations.
• Exposure to CI/CD tools, version control (Git), and Agile development processes.

Preferred Qualifications

• Genesys Cloud Developer Certification (or working towards it).
• Experience with Twilio, AWS Connect, or other CCaaS platforms is a plus.
• Understanding of customer experience (CX) KPIs and Contact Center analytics.
• Experience working in BFSI, Telecom, or Healthcare industries.

Soft Skills

• Strong communication and collaboration skills.
• Ability to work independently and in globally distributed teams.
• Problem-solving mindset and keen attention to detail.
• Agile and adaptable in a fast-paced, client-focused environment.

What We Offer

• Fully remote work with flexible timing.
• Opportunity to work on cutting-edge AI-powered CX platforms.
• Collaborative team environment and supportive leadership.
• Competitive salary and performance-based incentives.