Genesys Cloud Developer

Cognizant; Kolkata District, Hyderabad, Bengaluru; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

Cognizant in India is seeking a skilled Genesys Cloud specialist to design, develop and deploy customer contact solutions for clients. You will translate business requirements into scalable technical designs and drive telephony integrations on the Genesys platform.

The role includes implementing IVR, WFM, dialer features, and call center technology, while troubleshooting telephony and REST API integrations and delivering end-user training and support.

Qualifications

• Experience designing and deploying Genesys Cloud solutions.
• Ability to integrate telephony and third-party services via REST APIs.
• Familiarity with IVR, WFM tools, and dialer features.

Responsibilities

• Design, develop, test, deploy, and maintain Genesys Cloud solutions for clients.
• Collaborate with cross-functional teams to identify business requirements and design technical solutions.
• Implement IVR systems, WFM tools, dialer functionality, and call center tech using Genesys.
• Troubleshoot telephony, REST APIs, and integrations with third-party services.
• Provide training and support to end-users on Genesys Cloud applications.

Skills

Genesys Cloud

REST APIs

Dialer

Tools

Genesys Cloud

REST APIs

Job description

Roles and Responsibilities

• Design, develop, test, deploy, and maintain Genesys Cloud solutions for clients.
  
• Collaborate with cross-functional teams to identify business requirements and design technical solutions.
  
• Implement IVR systems, WFM (Workforce Management) tools, Dialer functionality, and Call Center technology using Genesys platform.
  
• Troubleshoot issues related to telephony, REST APIs, and other integrations with third-party services.
  
• Provide training and support to end-users on Genesys Cloud applications.