Genesys Developer

Tekskills; Bulandshahr; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Tekskills is seeking a seasoned Genesys Developer to lead end-to-end contact center solutions across on-premises and cloud environments. The role demands deep expertise in Genesys Cloud, Engage, NICE, and integrations with external systems, with emphasis on IVR scripting, routing strategies, and reporting.

The ideal candidate will design and implement robust call flows, debug complex issues, and collaborate with partners to optimize performance.

Qualifications

• 10+ years of development and implementation experience with contact center solutions.
• Strong knowledge of Genesys Cloud, Engage, and NICE platforms.
• Experience in integrating Genesys with third-party applications and systems.
• Proficiency in Genesys Architect, IRD and Composer for call flows and routing.

Responsibilities

• Strong knowledge of contact center network topology.
• Coordinate with tech partners and vendors.
• Troubleshoot Genesys issues and analyze logs to identify root causes.
• Trace and analyze call flows within Genesys strategies.
• Develop and deploy routing strategies in Genesys.
• Work with eServices/Genesys Chat and multimed solutions.
• Handle call flow debugging using Genesys tools and logs.
• Collaborate with cross-functional teams to ensure integration quality.

Skills

Genesys Platform

Cloud integration

Docker

Kubernetes

Java

Python

JavaScript

IVR scripting

Call routing

Troubleshooting

Tools

NICE platform

Genesys Cloud APIs

Siebel CRM

AWS

Azure

Job description

Job Title: Genesys Developer

Location: PAN India (Hybrid)

• 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud.
• Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).
• Configure and troubleshoot Genesys software and hardware components.
• Integrate Genesys with Third-party applications and Systems.
• Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging).
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development: Experience developing and deploying strategies in Genesys.
• Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions.
• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
• Working experience on Major Genesys and NICE platform upgrades.
Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.
• Experience with Genesys products (PureCloud, Pure Engage, Pure Connect).
• Experience with call recording platforms (NICE, Genesys IR).
• Experience with Genesys Cloud APIs, SDKs and development tools.
• Knowledge on Genesys Cloud security features.
• Proficiency with programming languages (Java, Python, JavaScript).

Roles & Responsibilities:

• Strong and confident knowledge in Contact Center network topology.
• Coordinate with other tech partners like Avaya, network partners and product vendors.
• Knowledge in Siebel CRM Application Integration.
• Familiar with Agile methodologies and related process.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies.
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development: Experience developing and deploying strategies in Genesys.
• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
• Excellent problem-solving skills.Role & responsibilities

Preferred candidate profile